Remote Jobs
Bilingual Call Center Representative - Greater Sacramento Only - Remote
7 days agoWhat's your preference?
Job Description
- Req#: 25898
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $44,500 per year
- Generous and flexible vacation policy
- Comprehensive health benefits and 401(k) employer match
- Opportunities for career advancement and skill development through leadership and technical academies
- Remote work flexibility for residents of the Greater Sacramento Area
- Chance to make a positive impact on the health and well-being of vulnerable community members
What to Expect (Job Responsibilities):
- Answer incoming calls using an automated system and respond to member inquiries regarding eligibility and benefits
- Research and document member calls in a customer relationship management (CRM) system, ensuring proper follow-up
- Interface with team personnel, management, and customers to address customer service issues effectively
- Conduct outbound calls to members based on customer direction or business needs
- Collaborate with team members to resolve complex member requests and inquiries
What is Required (Qualifications):
- Bilingual in Spanish and English
- Minimum of 6 months of customer service or telephone experience
- Experience with organizational functions and personnel
- Proficiency in computer software and telephone technology, including help desk software
- Strong communication skills, both written and oral
How to Stand Out (Preferred Qualifications):
- More than 6 months of customer service experience
- Familiarity with Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers
- Business and analytical critical thinking skills
- Ability to work independently and follow directions effectively
- Experience in a healthcare-related environment
#HealthcareTechnology #RemoteWork #CareerGrowth #CustomerService #BilingualJobs
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