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Bilingual Customer Service Advocate, Remote
5 days agoWhat's your preference?
Job Description
- Req#: 1559925
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Work with a mission-driven company focused on serving veterans and their families
- Be part of a team that values your contributions and skills
What to Expect (Job Responsibilities):
- Serve as a customer advocate, addressing inquiries and providing solutions to client issues
- Collaborate with team members to enhance the overall customer experience
- Assist in developing strategies to improve service delivery and client satisfaction
- Maintain accurate records of customer interactions and feedback
- Participate in training and development programs to enhance skills and knowledge
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication abilities
- Experience in customer service or related fields
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within a veteran-focused organization
- Bilingual skills in Spanish and English
- Familiarity with CRM software and customer service platforms
- Strong problem-solving skills and ability to think critically
- Passion for supporting veterans and their families
#CustomerService #VeteranSupport #CareerOpportunity #TeamCollaboration #MissionDriven
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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