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Bilingual Customer Service Advocate, Remote
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Job Description
- Req#: 1559971
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Competitive salary with potential for bonuses
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Work with a mission-driven team focused on serving veterans
What to Expect (Job Responsibilities):
- Act as a primary point of contact for clients, addressing inquiries and resolving issues
- Provide exceptional customer service to ensure client satisfaction
- Collaborate with team members to enhance service delivery and operational efficiency
- Maintain accurate records of client interactions and service requests
- Assist in identifying areas for improvement in customer service processes
What is Required (Qualifications):
- Previous experience in a customer service role, preferably in a related industry
- Strong communication skills, both written and verbal
- Ability to handle multiple tasks and prioritize effectively
- Proficiency in using customer service software and tools
- Must be available and punctual for scheduled work shifts
How to Stand Out (Preferred Qualifications):
- Experience working with veterans or in a veteran services-related field
- Bilingual abilities, particularly in Spanish
- Familiarity with CRM systems and customer service best practices
- Strong problem-solving skills and a proactive attitude
#CustomerService #VeteranSupport #CareerOpportunity #CompetitivePay #MissionDriven
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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