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Bilingual Customer Service Advocate, Remote
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Job Description
- Req#: 1559951
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Engage in meaningful work that contributes to the mission of serving veterans
- Work with a passionate team dedicated to making a difference
What to Expect (Job Responsibilities):
- Serve as a primary point of contact for customers, addressing inquiries and resolving issues
- Advocate for clients by understanding their needs and providing tailored solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to enhance service delivery and client experience
- Participate in training programs to stay updated on policies and procedures
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum of 2 years of experience in a customer service role
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience working with veterans or in a related service industry
- Bilingual skills in English and Spanish
- Familiarity with customer relationship management (CRM) software
- Strong interpersonal skills and the ability to work well within a team
- Previous experience in a non-profit or mission-driven organization
#CustomerService #VeteranSupport #CareerOpportunity #Teamwork #ClientAdvocacy
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Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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