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Bilingual Customer Service Agent - 1 Year Contract-remote
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Job Description
- Req#: REQ-1000042937
Employer Industry: Tools and Industrial Equipment Manufacturing
Why consider this job opportunity:
- Competitive salary with additional benefits tailored to the region
- Opportunity for career advancement within a global company with over 60 brands
- Access to extensive learning resources, including a Lean Academy and online university
- Supportive and inclusive work culture that values diversity
- Chance to contribute to meaningful community initiatives and sustainable practices
- Work in a dynamic and innovative environment with a focus on technological advancement
What to Expect (Job Responsibilities):
- Process transactions and inquiries using Outlook, SAP, and Esker
- Receive and manage distributor and end-user calls
- Provide accurate information to both internal and external customers
- Collaborate with team members to eliminate errors and inefficiencies in order processing
- Maintain professionalism and courtesy while communicating with sales personnel and distributors
What is Required (Qualifications):
- College or university diploma/degree
- Bilingual (French/English) language skills, both written and spoken
- Ability to manage multiple tasks in a high-volume call and systems environment
- Strong keyboard and data entry skills (minimum 30 words per minute)
- Dependable and capable of making decisions with minimal supervision
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in a fast-paced environment
- Familiarity with SAP or similar systems
- Proven ability to work effectively in a team-oriented environment
- Knowledge of marketing programs and product information
#ToolsIndustry #CustomerService #CareerGrowth #DiversityAndInclusion #InnovativeWorkplace
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