• Job Description

  Req#: 5165
  Employer Industry: Background Screening and Workforce Solutions
  
  Why Consider this Job Opportunity:
  - Competitive pay
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on client satisfaction and hiring decisions
  - Integrated, tailored solutions and proprietary technology to enhance the candidate experience
  - Ability to work with clients and applicants across 200 countries and territories
  
  What to Expect (Job Responsibilities):
  - Work in a multi-channel support environment, handling inquiries via phone, email, and online chat
  - Resolve issues of low to moderate complexity, escalating more difficult issues
  - Provide routine support activities such as explaining results, instructing users, performing data entry, building reports, and performing account administration functions
  - Deliver exceptional customer service to ensure every contact feels important
  - Adhere to guidelines, regulations, and processes while solving problems and exercising judgment
  
  What is Required (Qualifications):
  - High School Diploma required
  - Minimum 2 years of customer service, retail, or background screening experience
  - Strong computer skills, including internet, Word, Excel, Outlook, and PC-based applications
  - Excellent written and verbal communication skills in English
  - Typing speed of 30 WPM
  - Ability to maintain strict confidentiality standards
  - Demonstrated ability to provide high-quality customer service
  
  How to Stand Out (Preferred Qualifications):
  - Associates Degree or higher
  - Bilingual in English and French
  - Experience in a regulated industry or background screening
  - Strong listening skills
  - Ability to adhere to processes, procedures, and guidelines during tasks and assignments
  
  #BackgroundScreening #WorkforceSolutions #CustomerService #CareerOpportunity #GlobalPresence
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  We get that employers need much more than raw data to operate a successful background screening program. As the world's largest provider of background check services, HireRight specializes in helping organizations of all sizes and locations efficiently implement, utilize and refine their background screening programs. We work with the increasingly wide variety of organizations that exist in today's global business environment. With simple, streamlined solutions, we can help you solve even the toughest background screening problems and help your business work smarter. Many of the world’s most innovative and successful organizations trust HireRight to deliver customer-focused solutions that increase efficiency and speed up time-to-hire.

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