Remote Jobs
Bilingual English/Spanish Call Center Representative (Seasonal, Full-Time, Remote - Work at Home)
This job is now closed
Job Description
- Req#: 3362122
Employer Industry: Government Services
Why Consider this Job Opportunity:
- Competitive pay with the opportunity for career advancement and growth within the organization
- Comprehensive paid training provided to ensure high levels of knowledge and professionalism
- Remote work opportunity supporting a government agency
- Ability to assist callers with questions and concerns around local or state emergencies
- Bilingual (English & Spanish) candidates preferred
- Supportive work environment with a focus on customer care
What to Expect (Job Responsibilities):
- Answer in-bound calls and provide scripted responses for basic, general, and claims-specific information
- Perform outbound calls to verify the authenticity of received documents
- Utilize standard technology such as computer, telephone, email, and web browser
- Complete basic data entry related to phone inquiries
- Refer escalated calls to supervisor as needed
What is Required (Qualifications):
- High School Diploma or GED equivalent required
- At least six (6) months of customer service experience required; call center experience preferred
- Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years
- Empathetic in dealing with sensitive topics and information
- Ability to speak and read English clearly and professionally
How to Stand Out (Preferred Qualifications):
- Past or present Department of Homeland Security clearance
- Ability to speak and read Spanish fluently
- Previous experience in a call center environment
- Strong communication and interpersonal skills
#GovernmentServices #CustomerService #RemoteWorkOpportunity #BilingualCandidates #CareerGrowth
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