Remote Jobs
Bilingual (English/Spanish) Customer Service Representative
5 days agoWhat's your preference?
Job Description
- Req#: 744000072816080
Employer Industry: Home Improvement and Innovations
Why consider this job opportunity:
- Salary up to $44,000 per year
- Eligibility for monthly and annual bonus programs
- Comprehensive benefits from day one including medical, dental, vision, and 401(k) with company match
- Generous paid time off and Moen product discounts
- Opportunities for career advancement through a self-led career development program
- 100% remote work opportunity with provided equipment
What to Expect (Job Responsibilities):
- Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories
- Provide empathetic, solution-oriented support for product, technical, and warranty issues
- Use tools and product knowledge to identify the right solutions for consumers, guiding them through repair or installation processes
- Maintain professionalism while handling a high volume of diverse inquiries
- Accurately document call details, product issues, and troubleshooting steps
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum 2 years of experience in a contact center or fast-paced customer service role
- Fluent in both English and Spanish
- Excellent verbal and written communication skills
- Comfortable with PC-based tools and Microsoft Office
How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree
- Experience with ERP systems (SAP, Oracle, etc.)
#HomeImprovement #CustomerService #RemoteWork #CareerGrowth #BilingualSupportAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.