Remote Jobs
Bilingual (English/Spanish) Customer Service Representative
5 days agoWhat's your preference?
Job Description
- Req#: 744000072815985
Employer Industry: Home and Building Products
Why consider this job opportunity:
- Starting pay of $18/hour, plus eligibility for monthly and annual bonus programs
- Full benefits from day one, including medical, dental, vision, and 401(k) with company match
- Generous paid time off and Moen product discounts
- Access to a self-led career development program tied to advancement and pay increases
- 100% remote work opportunity with a flexible schedule
- Supportive and inclusive work culture that encourages authentic selves
What to Expect (Job Responsibilities):
- Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers
- Provide empathetic, solution-oriented support for product, technical, and warranty issues
- Use tools and product knowledge to identify and guide consumers through repair or installation processes
- Maintain professionalism while handling a high volume of inquiries
- Accurately document call details and meet daily performance expectations
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum 2 years of experience in a contact center or fast-paced customer service role
- Fluent in both English and Spanish
- Excellent verbal and written communication skills
- Comfortable with PC-based tools, including Microsoft Office, and able to work in a structured remote environment
How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree
- Experience with ERP systems (SAP, Oracle, etc.)
#HomeImprovement #CustomerService #BilingualJobs #RemoteWork #CareerDevelopment
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