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Bilingual (English/Spanish) Customer Service Representative
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Job Description
- Req#: 744000063522531
Employer Industry: Home Innovations
Why consider this job opportunity:
- Starting pay of $18/hour, with eligibility for monthly and annual bonuses
- Full benefits from day one, including medical, dental, vision, and 401(k) with company match
- Generous paid time off and Moen product discounts
- Exclusive access to a self-led career development program tied to advancement and pay increases
- 100% remote work opportunity, allowing for flexibility in your work environment
- Supportive and inclusive culture that values diverse perspectives and collaboration
What to Expect (Job Responsibilities):
- Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories
- Provide empathetic, solution-oriented support for product, technical, and warranty issues
- Use tools and product knowledge to guide consumers through repair or installation processes
- Maintain professionalism while handling a high volume of diverse inquiries
- Accurately document call details, product issues, and troubleshooting steps
What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum 2 years of experience in a contact center or fast-paced customer service role
- Fluent in both English and Spanish
- Excellent verbal and written communication skills
- Comfortable with PC-based tools and Microsoft Office (especially Outlook and Word)
How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree
- Experience with ERP systems (SAP, Oracle, etc.)
#HomeInnovations #CustomerService #RemoteWork #CareerDevelopment #BilingualOpportunity
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