• Job Description

  Req#: BILIN001294
  Bilingual Customer Service Representative - Remote
  
  Job Type: Full Time/Part Time - Work from Home
  
  Hours: Vary, Midshift/Evening
  
  Salary: $15.00
  
  About AnswerNet
  
  AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year
  
  Job Summary:
  
  We are looking for remote bilingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures.
  
  Job Duties / Responsibilities / Essential Functions:
  
  Manage large amounts of inbound calls and make consistent outbound calls.
  Identify and assess customers' needs to achieve satisfaction
  Provide accurate, valid, and complete information by using the right methods/tools
  Meet personal/customer service team sales targets and call-handling quotas
  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  Keep records of customer interactions, process customer accounts, and file documents
  Follow communication procedures, guidelines, and policies
  Take the extra mile to engage customers
  
  Required Knowledge /Skills / Abilities / Qualifications:
  
  Proven customer support experience or experience as a client service representative
  Track record of over-achieving quota
  Strong phone contact handling skills and active listening
  Customer orientation and the ability to adapt/respond to different types of characters
  Must be a strong communicator: strong verbal, written, and interpersonal communication skills
  Ability to multitask, prioritize, and manage time effectively
  Proficient in typing
  Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
  Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
  Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training.
  Flexibility with scheduling and work hours
  Other requirements may vary as management determines.
  Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry
  Experience working with an automatic dialer
  Must be computer literate
  Pleasant phone demeanor
  Minimum of one year of previous high-volume call center experience
  Bilingual Spanish/English
  Experience in BOTH inbound and outbound environments
  
  WAH Requirements:
  
  PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
  Hard-wired high-speed internet connection (Ethernet cable)
  USB-connected Headset
  Webcam
  A quiet, dedicated place to work free from distractions, including pets and children.
  
  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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