• Job Description

  Req#: R-155107

  Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

  We are looking for a driven, and positive, individual to join our Billing Team!

  What you'll do:

  • Call Centre Billing Representative, handling approximately 30-40 inbound calls per day

  • Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers

  • Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters

  • Act as Company Ambassador in supporting inbound billing inquiries

  • Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues

  • Interpret and identify the customer’s needs and respond appropriately and professionally

  • Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry

  • Take ownership of customer relations through service and commitment to follow through

  What you'll bring:

  • Bilingual French

  • 1-2 years’ experience in a contact center environment preferably within insurance/banking industry

  • Ability to multi-task in a fast-paced setting

  • Quick to adapt to an evolving surrounding

  • Professional telephone/email skills and etiquette.

  • Proficiency in word processing, excel and various web-based programs/Windows applications

  • Clear and concise supportive communication and interpersonal skills

  • Analyze and resolve customer concerns (problem solving skills)

  • Attendance and punctuality are imperative

  • Flexible to work in rotating shifts

  Hours of Operation

  • Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm

  • Shifts will fluctuate within these Call Centre hours

  • Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays to 4:30pm

  • Willingness to work in a hybrid model (3 days in office)

  What you’ll get:

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Outstanding Career Development opportunities.

  • We’ll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year

  • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

  • Corporate wellness programs to support our employees’ physical and mental health

  • Hybrid flexible work model

  Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

  Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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