• Job Description

  Req#: R-19322

  TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

  Join a dynamic team specializing in DB pension and benefits plans, where your expertise will help design high-value technological solutions. As an IT Business Analyst, you will play a key role in transforming business needs into concrete solutions, working closely with development teams and stakeholders.
  
  We are looking for a candidate with solid experience in functional analysis and a strong understanding of enterprise systems such as CRM, payroll, or accounting systems. You will be involved in all stages of the development cycle—from gathering requirements to documentation—while designing intuitive solutions and providing technical support.

  Responsibilities

  • Gather and synthesize business needs into detailed functional specifications
  • Participates in the high-level design solution and estimation process
  • Designs the solution for the software product in line with solution architecture and technical roadmap
  • Break down development elements into small, user-beneficial features in collaboration with the Product Owner (PO)
  • Work closely with the development team to define the functional specifications and system modifications required to meet objectives (including non-functional requirements)
  • Provide technical support and leadership in the event of escalation of incidents or service interruptions to ensure that they are resolved effectively Designs intuitive solutions that add value to users
  • Has the ability to breakdown development items into small increments that benefit users in collaboration with Software Product Owner (SPO)
  • Has the ability to produce documentation for user community (such as release notes)
  • Ability to document designs within allotted timeframes
  • Works with Developers and QA to ensure that the detailed design is fully understood, and the development initiatives are in line with design
  • Collaborate with developers and QA specialists to ensure the detailed design is well understood, developments align with the design, and quality deliverables are achieved

  Requirements

  • A bachelor's degree in a relevant field (Computer science, Management, Actuarial Science, Mathematics or equivalent)
  • A minimum of 5 years of relevant experience in business analysis
  • Have a very good capacity of synthesis and great ease in understanding, systematizing, and popularizing technical concepts
  • Demonstrated experience in configuring, integrating, or supporting enterprise-grade systems such as Customer Relationship Management (CRM), payroll, or financial accounting platforms
  • Have experience with Agile methodologies, particularly the SAFe (Scaled Agile Framework), is considered an asset
  • Have strong analytical skills
  • Ability to understand and use common computer technologies
  • Have excellent interpersonal and communication skills
  • Fluent English, both orally and in writing

  A bit about us

  We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

  TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

  Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

  The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

  Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

  By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

• About the company

  LifeWorks, formerly known as Morneau Shepell, is a human resources services and technology company headquartered in Toronto, Ontario, Canada.

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