Kin Insurance
Bilingual Licensed Customer Service Agent
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Job Description
- Req#: d81c7232-21a2-4c9c-97ec-f7ae5445041a
Employer Industry: Digital Insurance
Why consider this job opportunity:
- Competitive salary between $48,000 - $52,000 annually
- $1,000 retention bonus payable at 6 months
- Comprehensive benefits including medical, dental, vision, and life insurance
- Paid training program for 10 weeks
- Opportunities for continuing education and professional development
- 16 days of accrued PTO per year plus 10 paid holidays
What to Expect (Job Responsibilities):
- Interact with current policyholders via phone, email, and chat
- Contact customers’ banks or lenders to obtain additional details
- Create and update policies for customers to review
- Submit payments and issue refunds
- Educate customers on policies and coverages
What is Required (Qualifications):
- An active Property & Casualty (P&C) or Personal Lines insurance license
- Experience in a call center or high incoming call volume environment
- Superior customer service skills
- Ability to work in a fast-paced environment with limited structure
- Proficient in Google Suite or similar tools
How to Stand Out (Preferred Qualifications):
- Bilingual (Spanish speaking) preferred
- Home insurance experience highly preferred
- Empathy towards others shown through active listening
- A need for efficiency, always looking for ways to improve processes
#DigitalInsurance #CustomerService #CareerGrowth #CompetitivePay #RemoteWork
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