Aveanna Healthcare
Bilingual Patient Support Representative (REMOTE/Spanish Speaking)
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Job Description
- Req#: 52210666
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule to meet patient needs
- Supportive and collaborative work environment focused on patient care
- Chance to make a positive impact on patient satisfaction and support
- Continuous improvement and professional development encouraged through educational programs
What to Expect (Job Responsibilities):
- Handle inbound patient calls, providing effective information and solutions about products or services
- Enter and validate patient demographics and other pertinent information into the digital system
- Verify insurance coverage and discuss patient responsibility for billing services
- Serve as the primary point of contact for patients regarding service disruptions and backorders, ensuring timely communication
- Maintain compliance with internal and external requirements, including HIPAA guidelines
What is Required (Qualifications):
- Minimum educational requirement: High school diploma or GED
- Minimum of two years in a related administrative/customer service role or high-volume inbound call center; healthcare or medical office experience preferred
- Six months of experience working with healthcare insurance
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Strong organizational skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Associates Degree in medical office management or related field
- Experience with insurance authorization and/or precertification
- Knowledge of home health, DME, and Enteral nutrition products
- Previous call center experience
- Ability to work independently and as part of a team with a collaborative mindset
#HealthcareServices #PatientSupport #RemoteWork #CareerOpportunity #CustomerService #ProfessionalDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Aveanna Healthcare - providing home health services to adults, children and their families.
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