Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Competitive compensation and a comprehensive benefits package for full-time employees
- Sign-on bonus available for new hires
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model, offering flexibility
- Comprehensive training on hardware and software applications for qualified applicants
- Health, Dental, Vision, and Life Insurance Plans, along with 401K and PTO

What to Expect (Job Responsibilities):
- Provide telephone support, ensuring customer questions are answered professionally and issues are logged in the ticketing system
- Handle e-mail and chat support, addressing all customer inquiries and entering information accurately
- Continuously improve cognitive and customer service skills through training and practice
- Communicate feedback and trends related to support issues to supervisors and management
- Assist coworkers by providing procedural advice and maintaining positive working relationships with support clients

What is Required (Qualifications):
- High school diploma or equivalent
- Excellent written and oral Spanish communication skills, including strong listening abilities
- Intermediate to advanced computer skills, with a focus on internet knowledge
- Strong interpersonal skills to establish and maintain professional relationships
- Dependability, adaptability, and flexibility are essential traits

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a related field
- Familiarity with ticketing systems and customer support software
- Ability to think creatively and reason effectively to solve problems
- Basic math skills for handling customer inquiries

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #ProfessionalDevelopment

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