Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Hourly pay of $15 plus a monthly bonus potential of $550
- 100% paid training provided to ensure you are fully prepared for the role
- Opportunity for career advancement and continued training within the organization
- Paid time off (PTO) of up to 10 days in your first year, plus 8 paid holidays, including your birthday
- Comprehensive benefits package including health, dental, and vision insurance, as well as life insurance
- Work in a recognized Top Workplace environment for three consecutive years

What to Expect (Job Responsibilities):
- Assist patients in resolving billing issues, handling complaints, and setting up payment plans
- Manage inbound and outbound calls to patients regarding their bills
- Document customer complaints, issues, and interactions in the appropriate systems
- Perform additional duties as assigned by the supervisor
- Maintain professionalism and respect while advocating for clients

What is Required (Qualifications):
- Must undergo a 7-year background check
- Bilingual in Spanish
- High-speed internet connection (DSL/Cable) capable of speeds over 100 Mbps
- Strong communication skills to effectively assist patients and document interactions
- Ability to work Monday through Friday from 9:00 AM to 5:30 PM

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a related field
- Familiarity with billing processes or healthcare services
- Strong problem-solving skills to efficiently address patient concerns
- Ability to work independently in a remote setting
- Experience with documentation and record-keeping systems

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