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Bilingual (Spanish) Customer Service, Verification Representative - Remote
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Job Description
- Req#: 5623
Advantages of Joining the WooHoo! Crew:
- Work from the comfort of your own home
- No commuting hassles
- Flexible schedule to fit your needs
- Gain experience in various industries
- High pay rates
Job Description:
- Seeking bilingual (Spanish and English) independent contractors to connect customers with insurance companies
- Verify callers' information and match them with the appropriate insurance provider
- Remote, independent contractor role providing customer support over the phone
- Program is heavily scripted with short, fast-paced calls
- Cannot accept licensed insurance agents due to potential conflict of interest
Schedule:
- Flexible schedule opportunities
- Contractors can schedule available hours Monday-Friday 8am-5pm CT and Saturday 8am-3pm CT
- Limited hours available after 5pm CT Monday-Saturday and Sunday
- Client's full hours of operation are Monday-Friday 7am-11pm CT, Saturday 8am-6pm CT, and Sunday 11am-4pm CT
Compensation:
- Earn up to $15 per hour ($0.25 per handle minute)
- High performing contractors can earn equivalent of $14-15 per hour
- Contractors working the Spanish queue will be paid $0.30 per handling minute
- Guaranteed minimum of 37 minutes for each available hour
Required Skills:
- Bilingual fluency in both Spanish and English
- Customer service experience with ability to deliver high-quality service over the phone
- Empathetic and able to build rapport with customers during sales process
- Friendly tone and professional demeanor
- Self-motivated and resourceful
- Tech-savvy and proficient in using computers
- Cannot accept licensed insurance agents due to potential conflict of interest
Technology & Equipment Requirements:
- Personal computer (no tablet)
- Broadband internet connection (recommended at least 10 MBPS)
- Wired internet connection (no Wi-Fi)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed and up to date
- Wired USB headset with microphone
Work Environment Requirements:
- Quiet and uninterrupted space
- Organized desk area
Additional Information:
- Working Solutions is a contractual employer
- Independent contractor status, no employee benefits
- Background check required
- Unable to work with contractors residing in California, New York, Pennsylvania, or Washington
Note: All legal disclaimers, statements, and notices have been moved to the "Additional Information" section.About the company
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