Employer Industry: Consumer Appliances

Why consider this job opportunity:
- Salary of $17.85/hour plus incentives based on quality scores, paid weekly
- Paid on-the-job training and mentoring
- Work-from-home opportunities with equipment provided
- No weekend shifts and paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
- Career growth opportunities within a supportive and inclusive work environment

What to Expect (Job Responsibilities):
- Resolve escalated customer service issues in both English and Spanish, advocating for consumers with internal departments
- Follow up with customers via phone, email, or text to resolve appliance-related concerns and close out cases
- Take ownership of customer complaints, capturing facts and following outlined steps for resolution
- Interact and coordinate with necessary stakeholders to successfully resolve consumer issues
- Complete consumer reviews for satisfaction before case closure

What is Required (Qualifications):
- Ability to communicate effectively in both English and Spanish, written and verbal
- High School Diploma or GED
- Minimum of 1 year of call center experience
- Minimum of 2 years of escalated customer service experience
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience working from home
- Moderate to advanced computer skills, navigating multiple online applications
- Exceptional organizational skills with the ability to multi-task
- Passion for helping customers and problem-solving
- Ability to remain calm and show empathy while handling challenging customer concerns

#ConsumerAppliances #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities

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