Employer Industry: Home Appliances

Why consider this job opportunity:
- Salary up to $17.85/hour plus incentives based on quality scores, paid weekly
- Work-from-home opportunities with equipment provided
- No weekend shifts and generous paid time off
- Comprehensive benefits from day one, including medical, dental, vision, and prescription coverage
- 401(k) program with company match and tuition reimbursement available
- Clear pathways for career growth and advancement within the organization

What to Expect (Job Responsibilities):
- Resolve escalated customer service issues in both English and Spanish, ensuring quality service experiences for consumers
- Follow up with customers via phone, email, or text to address appliance-related concerns and ensure case closure
- Collaborate with internal departments to negotiate and implement solutions that benefit both customers and the company
- Gather and analyze information to surface consumer concerns and suggest resolutions to management
- Complete consumer satisfaction reviews before closing cases and adhere to compliance and integrity standards

What is Required (Qualifications):
- Proficiency in both English and Spanish, with effective communication skills in written and verbal forms
- High School Diploma or GED is required
- Minimum of 1 year of call center experience and 2 years of escalated customer service experience
- Strong computer skills and ability to navigate multiple online applications
- Excellent organizational and multitasking abilities in a high-volume call environment

How to Stand Out (Preferred Qualifications):
- Previous experience working from home is advantageous
- Strong problem-solving skills and a passion for helping customers
- Flexibility to adapt to changing environments and take direction from management
- Exceptional active listening and conflict resolution skills
- Ability to work effectively in a team setting towards common goals

#HomeAppliances #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities

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