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Bilingual (Spanish/English) Customer Success Agent (Remote to Start) - Call Center
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Job Description
- Req#: JR104847
Employer Industry: Mortgage Services
Why consider this job opportunity:
- Work in a dynamic and fast-paced environment that encourages personal growth
- Opportunity for career advancement within a supportive team
- Engage with customers directly, making a positive impact on their experience
- No specific licensure or certification required for entry
- Gain valuable experience in customer service and communication skills
What to Expect (Job Responsibilities):
- Answer inbound and make outbound calls, addressing customer requests efficiently
- Provide accurate information and assistance regarding loan inquiries
- Collaborate with a dedicated team to explain policies and procedures to customers
- Build and maintain positive relationships with customers to enhance their experience
- Adhere to schedules and meet deadlines while ensuring confidentiality and data security
What is Required (Qualifications):
- Must be fluent in both Spanish and English
- High School Graduate or GED
- 0-1 years of related work experience
- Exceptional communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience in customer service or call center operations
- Strong problem-solving skills and a positive attitude
- Familiarity with loan processing or mortgage services
#MortgageServices #CustomerSuccess #BilingualJobs #CareerGrowth #CustomerExperience
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