Employer Industry: Healthcare Services

Why Consider this Job Opportunity:
- Competitive salary up to $70,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health insurance and retirement plans
- Chance to work collaboratively in a complex medical group environment
- Ability to influence others and make a positive impact on employee workplace performance
- Flexible work schedule with the possibility of local, regional, and national travel up to 10%

What to Expect (Job Responsibilities):
- Develop, coordinate, and present job training and customer service program initiatives
- Monitor live and recorded calls to evaluate the effectiveness and efficiency of the call center
- Conduct training on customer relations policies, internal call center systems, and communication skills
- Analyze data, prepare reports for quality management, and identify ongoing training needs
- Serve as the primary backup for Workforce Management and perform other assigned duties

What is Required (Qualifications):
- AA/AS degree in Human Resources, Organization Development, or related field required
- Minimum of 3 years' work experience in employee training and development in a healthcare setting or healthcare call center
- Proficiency in Microsoft Office Suite products and other systems required for the position
- Ability to travel locally, regionally, and/or nationally up to 10% of the time
- Excellent verbal, written, and interpersonal communication skills

How to Stand Out (Preferred Qualifications):
- BA/BS degree in a related discipline preferred
- Additional experience above the minimum education considered in lieu of required education on a year-for-year basis

#HealthcareServices #EmployeeTraining #CareerGrowth #QualityManagement #WorkLifeBalance

At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.