JOB SUM M ARY

Leading their Cluster ’ s o p e r ations in p r oviding world-class best practi c es f or billi n g, cash collections , and accounts re c eivabl e funct i ons for the Cluster’s H ome H ealth & Hospi c e agenc i es. Collaborating with the Pennant Service Center, Revenue Cycle System Resources, and Revenue Cycle Portfolio Leaders in developing, monitoring, and maintaining those world-class best practices for their Cluster. Partnering with othe r bille r s, RC Portfolio Leaders , and Service Center RC Systems Resources w i thin the H ome Health & H ospi c e Se g men t in shared ownership to en s ure a world cl a ss AR fun c t i on ac r oss the [Text Wrapping Break] organization.

DUTIES & RESP O NSIBI L ITI E S

• Creates accountability for billing and collection efforts and procedures for Billers and Billing Managers.

• Provides front-line support to Billers and Billing Managers, including day-to-day questions and issues, agency-specific collections efforts, and active billing when needed; provides tools to monitor processes and issues.

• Provides coverage for billers in the event of short-term or unexpected absences.

• Partners with cluster Executive Directors and/or AR Market Leaders to provide training to Billers and Billing Managers.

• After the training delivery, continue to monitor processes to ensure best practices are followed.

• Establishes and maintains positive and collaborative working relationships with AR Service Center Resources, Billers/Billing Managers, other AR Market Leaders, payors, and referral sources.

• Maintains a comprehensive working knowledge of payor contracts and ensures that payors are billed according to contract provisions.

• Represents and acts on behalf of the agency to resolve conflicts with payers.

• Maintains a comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and serves as a resource for agency personnel.

• Partners with cluster Executive Directors and/or AR Market Leaders, Billers/Billing Managers in payor projects promptly.

• Monitors and audits for adequate Billing Notes are crucial to providing Audit Trail support to document issues addressed, aid in justifying appeals, and ensure audit compliance.

• Attends Cluster BAM meetings to identify systemic issues in AR practices, workflow, or system configuration and supports standardized best practices among agencies.

• Monitors aged accounts receivable and related metrics to ensure agencies meet established targets and actively assists in achieving targets. Reviews manual revenue adjustments for proper documentation and timely submission.

• Assists billers with errors when reconciling cash receipts and bank deposits as needed.

• Ensures that billing and patient account record systems are maintained in accordance with generally accepted accounting principles and in compliance with state, federal, and accreditation requirements.

• Protects the confidentiality of patient and agency information through effective controls and combined efforts with billing operations.

The above sta t ement s are only mea n t to b e a rep r esentative summa r y of t h e m a jor duties and [Text Wrapping Break] responsibiliti e s per f o r med by incumbe n ts of this job. The incum b ents m a y be r equested to pe r fo r m job-related task s ot h er than those stated in this d escript i on.

JOB REQ U IREMENTS (Education, Experie n ce, Knowl e dge, Skills & Abili t ies)

• At least three years’ experience in health care billing and collections management, preferably in home health and/or hospice operations, and within the Cornerstone Health organization.

• Ability to exerci s e disc r et i on and independent judgment and demonstr a te g oo d communicat i on, negotiati on, and public r el a tions s kills.

• Demon s trate d capability to manage detailed information accurately .

• Able to work tactful l y and collabor a t i ve l y with collea gu es, pee r s, servi c e c en t er p ersonnel , referral s our c es, and payers.

• Demon s trate s ingenuity , a utonomy, assert i vene s s , fl e xibility, and cooperat i on in perfo r ming jo b responsibilities.

Compensation : B ased on experience.

Type : Full Time

Location : Cornerstone Service Center - Remote

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

What sets us apart:

• Opportunity for stock ownership

• Empowered, flat leadership model supported by centralized resources

• A work-life balance that supports personal well-being

• Full benefits package: medical, dental, vision, 401(k) with match

• Generous PTO, holidays, and professional development

• A culture built around our core values—CAPLICO:

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

About Pennant

Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed.

Learn more at: www.pennantgroup.com

#Hybrid

Pennant Service Center

1675 E. Riverside Drive, Suite 150

Eagle, ID 83616