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Billing Specialist
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Job Description
- Req#: 7067729
Employer Industry: Digital Marketing Services
Why Consider this Job Opportunity:
- Salary up to $21 per hour
- Performance-based increases available within the first year
- Generous paid time off policy and competitive benefits package supporting health and well-being
- Opportunities for career growth through professional development and stretch assignments
- Supportive and inclusive company culture that values diversity
- Flexibility of remote work while also providing access to office locations for collaboration
What to Expect (Job Responsibilities):
- Respond to customer billing inquiries via phone, email, and cases with clarity, accuracy, and professionalism
- Proactively manage open case queues, ensuring timely resolution of all customer billing issues
- Assist in onboarding, mentoring, and developing new hires and Tier 1 team members
- Collaborate with Customer Success, Retention, Sales, and Product teams to resolve billing-related concerns
- Investigate and resolve complex billing scenarios, escalating as necessary
What is Required (Qualifications):
- Minimum of 2 years of experience in a Billing, Customer Support, Account Management, or Retention role (preferably in a SaaS or subscription-based environment)
- Strong problem-solving and analytical skills with the ability to interpret billing systems and customer account data
- High level of professionalism with excellent written and verbal communication skills
- Exceptional organizational and time management skills
- Proven ability to multitask in a fast-paced, metrics-driven environment
How to Stand Out (Preferred Qualifications):
- Familiarity with Salesforce, Five9, and common billing platforms
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