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Job Description Summary

Job Description

JOB TITLE: Branch Workplace Experience Assistant Manager

LOCATION(S): Cornwall, Bristol, Wales, Aberdeen, Dundee, Inverness, Taunton, Newcastle , Middlesbrough or Weston Super Mare

SALARY: £38,295 - £42,550

HOURS: Full time

WORKING PATTERN: This role involves spending up to four days a week, or 80% of your time at one of our office or branch locations and you’ll need to be available to travel across the UK.

About the opportunity

We’re building a trailblazing workplace experience team, and we’ll completely transform how we manage our buildings.

We’re looking for customer centric people, that’ll take ownership of LBG workplace experiences.

You’ll need to have passion for customer service and be a workplace role model driving LBG culture within our workplaces.

It’s our goal to ensure our buildings are safe, secure, have a sense of community and are places that colleagues love to work.

What you’ll get from us:

• The chance to be part of an industry leading business area with a great team culture.

• Exposure to senior leadership across the group and opportunities to grow your network

• The opportunity to have a real positive impact on the lives of our people

Day to day, you'll:

• Own the branch colleague experience within your area including being the first point of contact for colleague escalations, supporting colleagues with day-to-day queries relating to property and workplace community, listening to colleague feedback, working with branch stakeholders to ensure our buildings are safe, secure, have a sense of community and places that colleagues love to work from

• Attending regular branch visits ensuring our branches are safe and secure through regular operational checks including fire doors, fire risk assessments and hygiene checks - working with our service provider to react quickly to things that need fixing in line with compliance and regulation.

• Own relationship with service provider on behalf of the branches within local area, and accountable for ensuring services are safely and escalations risks as necessary.

• Support our Workplace communities and driving engagement through our branch network and interact with local colleagues and leaders through online communications, and regular forums to enhance the overall workplace.

• Support change projects to give local input and execute any local requirements.

• Where there is a Branch Community office in your location you will be responsible for overseeing the day to day running of this office including being colleague point of contact, liaising with service provider to maintain environment, interlocking with branch to ensure the office runs operationally, completing H&S checks, providing stationary, and assisting colleagues with workplace tech

What we're looking for:

• You love working at Lloyds Banking Group and have a passion for your local workplace.

• You care about colleagues and want to make a difference to their working day and how they feel about their workplaces.

• You can evidence effective planning and managing of projects.

• You have an ability to story tell through both internal and external presentations.

• You can produce engaging, and clear communications intended for colleagues.

• You build relationships with those around you quickly – understanding needs and putting others at ease.

And any experience of these would be really useful:

• You have existing experience supporting the running of our workplace.

• You have knowledge of Health & Safety in the workplace.

• You think differently to others – Able to demonstrate an entrepreneurial and innovative approach to your role.

• You have experience listening to colleagues through a variety of methods

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

If you’d like reasonable adjustments to be made to the recruitment process, just let us know.

Ready to start growing with purpose?

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.