• Job Description

  Req#: R-314414

  About this role:

  Wells Fargo’s Card and Merchant Services Group (CMS) is seeking a Business Accountability Specialist to join the newly created CMS Business Accountability/Audit Readiness team. This role will support the business in building and maintaining a strong risk management environment.

  The Cards & Merchant Services (CMS) team helps customers by providing a variety of products across the credit spectrum. The team delivers industry leading rewards, offers, benefits, and payment-processing solutions that recognize and celebrate our customers’ relationship with Wells Fargo.

  The CMS team works together with many businesses across the company, including the bankers in our 5,000-plus bank branches to provide financing in the form of general-purpose cards, co-branded cards and private-label and industry cards. Merchant Services offers businesses of all sizes solutions to accept card payments onsite, online, or on the go. The team has more than 6,000 employees and is focused on helping our customers succeed financially.

  
  In this role, you will:

  • Provide support to the organization addressing critical risk management gaps to meet the following top three Consumer Lending and CMS business objectives:
    • Complete all regulatory deliverables including RCSA and ENGIn
    • Improve Audit results by addressing SHRP issues inventory and deep engagement on every audit
    • Reduce frequency and severity of customer remediations
  • Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
  • Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
  • Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business

  
  Required Qualifications, US:

  • 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  
  Desired Qualifications:

  • Understanding of Cards and Merchant Services processes, capabilities, and services and where they manifest risk
  • Proven project management skills
  • Analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
  • Ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale
  • Knowledge of risk management framework including corporate/business policies, and programs to translate into plans for the business, function and/or risk type
  • Demonstrated ability to assess and determine when to raise concerns and escalate to align with Wells Fargo’s ethical standards

  
  Job Expectations:

  • Ability to travel domestically
  • This position offers a hybrid work schedule

  Locations:

  • 150 E 42nd Street – New York, NY
  • 2200 Concord Pike – Wilmington, DE
  • 550 S Tryon – Charlotte, NC
  • 800 S. Jordan Creek Pkwy – West Des Moines, IA

  Required locations listed above.

  Pay Range

  $63,600.00 - $135,700.00

  Benefits

  Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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