• Job Description

  Req#: 24046119

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:

  This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

  Responsibilities:

  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
  • This role is responsible for analyzing and interpreting enterprise policies to ensure proper application within Global Operations, identifying and addressing vulnerabilities related to data security and management, and partnering with cross-functional teams to align operational risk management with enterprise policies.
  • Evaluate and mitigate the operational impact of data management and security policies while ensuring risks are effectively managed by aligning processes with enterprise standards.

  Required Skills:

  • Proven experience managing software governance and business entitlement processes at an enterprise level.
  • Experience in collaborating across technology, compliance, and operational teams to manage software-related risks.
  • 7+ years in governance, risk management, or business operations within a complex organization.
  • Ability to work independently and effectively communicate across functions and organizational lines/levels, including executive and senior leadership audiences.
  • Demonstrated ability to identify vulnerabilities and propose actionable solutions to mitigate risks.
  • Advanced skills in stakeholder engagement, particularly with cross-functional teams spanning operations, technology, and compliance.
  • Proven analytical and risk management capabilities, with a focus on aligning processes with enterprise policies and standards.
  • Advanced analytical and organizational skills with a demonstrated ability to manage cross-functional projects and ensure alignment with enterprise objectives.
  • Advanced communication skills, including the ability to present complex information to senior stakeholders and drive decision-making.
  • Demonstrated ability to manage multiple priorities and initiatives in a high-pressure, dynamic environment.

  Desired Skills

  • Expertise in operational risk and compliance frameworks within a regulated industry.
  • Familiarity with enterprise-level software solutions and their integration into business operations.
  • Proven track record of influencing and driving improvements in operational processes and governance.
  • Ability to lead strategic initiatives with a focus on innovation and operational efficiency.
  • Technology Background, Agile Accreditations
  • PMP Certifications
  • Lean Six Sigma

  Skills:

  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - NY - New York - 1133 Ave Of The Americas - 1133 Ave Of The Americas (NY1533)

  Pay and benefits information

  Pay range

  $92,200.00 - $156,500.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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