• Job Description

  Req#: 24040258

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

  Responsibilities:

  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

  Job Summary

  The GMO Global Risk Issues leader role sits within the Global Market Operations Risk Function providing oversight of issues and events across Global Market Operations. This role will lead and maintain strong routines in support of the Core Operations functions for Global Market Operations. This position is highly visible and requires frequent interaction with Senior Management and stakeholders.

  Key responsibilities include:
  Tracking and ongoing governance across Ops Events (ORCIT), SII, AII, DART, Complaints, Infosafes to ensure all deliverables are met.
  Work with the GMO Governance Function to develop and maintain regular reporting across both GMO and FLU / LOB level as required.
  Coordinate with impacted GMO FLUs, Enterprise Partners and Risk to ensure all timelines are communicated and delivered accurately and timely
  Work with the dedicated Risk Leads and LOBS to identify themes and carry out horizontal assessments across multiple FLUs to identify risk and agree remediation plans
  Provide regular status reports to Senior Management, communicate findings and work with associated FLUs and Risk Partners to mitigate the risk over issues identified.
  Develop and maintain strong relationships with internal business, control and risk partners
  Drive effective routines and communications to ensure all required periodic and ad hoc deliverables are met
  Carry out analytics on key risk themed data to support identification of emerging risks; design and implement data themed reporting for Senior Teams.
  Support strategic initiatives related to GMO issues and event management, including processes, technology and functionality changes, and implementation across GMO.

  Required Skills

  Knowledge of enterprise risk framework, issue and event management, enterprise policies, procedures, and standards preferred
  Previous experience within a risk and control environment would be an advantage
  Broad exposure to processes across Global Market Operations
  Understanding of the Enterprise Process Management Policy an advantage but not essential

  Proven experience in drafting communications and presentation materials intended for senior audiences is essential
  Strong organizational, planning, communication (written and oral), and presentation skills with attention to detail
  Excellent project management skills
  Self-starter with the ability to influence, build trusted relationships, deal constructively with conflict, problem solve / troubleshoot issues for themselves and others, and adapt to a fast-paced environment involving multiple and simultaneous deliverables
  Excellent written and verbal presentation and communication skills
  Data analytics to support thematic reviews and risk identification would be considered an advantage

  Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
  Excels in working among diverse viewpoints to determine the best path forward.
  Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  Commitment to challenging the status quo and promoting positive change.
  Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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