• Job Description

  Req#: 25030972

  Job Description:

  About Us

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:

  This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

  This role will lead a team of Business Control employees responsible for regulatory engagement, exam management, operational loss events and issue management. The US Risk Lead Manager will provide associates with support, serve as an escalation point for roadblocks, and will work closely with the International Risk Lead Manager to drive consistency within US and regional processes.

  Responsibilities:

  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
  • Effectively escalates items that may negatively impact the control environment or deliverable timelines
  • Coaches team effectively. Develops critical skills and behaviors in teammates.
  • Participate in regulatory exams, internal audits and targeted risk assessments
  • Prepares risk management updates to the Credit Operations or Global Operations leadership teams
  • Monitors deliverable dates and ensures timely delivery of key milestones/action plans and on-time closure of issues and control enhancements
  • Drive Operational Excellence efforts to improve the effectiveness and efficiency of the Credit Operations risk management programs
  • Acts as an ambassador of the risk culture, monitoring and reporting on the Line of Business or Enterprise Control Function's Operational Risk Profile
  • Establish and maintain collaborative partnerships with key business partners
  • Other business control responsibilities based on priorities

  Managerial Responsibilities:

  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

  Required Qualifications:

  • 7+ years in a business controls, risk or related functions in large scale businesses
  • Prior Management Experience
  • Demonstrated ability to engage and communicate at the executive level
  • Proven ability to provide make strategic decisions
  • Excellent written and verbal communication skills
  • Critical thinker with the ability to influence senior leaders and partners to challenge the status quo, produce appropriate changes and implement goals
  • Demonstrated ability successfully influencing others and leading organizations to exceed performance goals
  • Ability to communicate effectively and succinctly to Senior Executives
  • Strong focus on proactively managing risk and compliance
  • Ability to work independently, identifying opportunities and priorities and taking action
  • Strong analytical and organizational skills; focus on attention to detail

  Desired Qualifications:

  • Master’s or Bachelor’s degree
  • Previous working knowledge of Commercial Credit and/or GWIM

  Skills:

  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance

  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

  Pay and benefits information

  Pay range

  $95,900.00 - $162,500.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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