• Job Description

  Req#: R1153989

  Job Description:

  Business Improvement Manager

  Manchester or Staines

  Flexible / Hybrid working options (e.g. up to 3 days WFH)

  Competitive salary DOE + bonus + fantastic benefits

  Fixed Term Contract: 12 months

  37.5 hours per week

  Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

  Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

  Role Overview:

  As Business Improvement Manages you will be responsible for ensuring strategic and tactical improvement initiatives are successfully delivered in UKI Operations. You will ensure that impacts across systems, processes, customers (both internal and external) and people are fully understood and addressed with risks managed and mitigated to deliver quality outcomes.

  What you’ll do:

  • Lead, coach and develop teams of people matching capacity and capability to resource requirements often with conflicting priorities
  • Ensure that compliance is maintained and improved through T&C activity and knowledge testing for line reports
  • Assess business feasibility and recommend new approaches to improve a varied portfolio of project work determining correct prioritisation and resource/skill allocations
  • Champion and lead relevant governance processes for all new initiatives impacting UKI Operations ensuring clear and regular stakeholder management with all parties
  • Manage and deliver change using appropriate diagnostic tools pre-delivery, during transition and post-delivery ensuring a continuous improvement methodology is adopted
  • Ensure quality communication methods are adopted and are suitable to for the magnitude of the change assuring engagement of all those impacted and that the change message lands effectively
  • Maintain oversight and control of relevant BI end user MI reporting tools and risk mitigate data loss

  What you’ll bring:

  • Operational experience of working in organisations and teams that have delivered large scale transformational transitions through process, policy and technology from Customer Contact and back office operations
  • Proven track record in delivering significant customer service improvements and process change in multi-functional and multi-location environments, ideally in a regulated business
  • A passion and persistence for putting the ‘customer first’ and driving change to make a real difference to the customer experience
  • Proven track record of managing specialist teams of people and complex operational areas in a customer led environment
  • Experience of influencing decision makers at all levels of the organisation
  • A self starter, used to working at pace under their own initiative with minimal supervision

  Why Bupa?

  We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

  Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

  • Online discounts covering your everyday shopping, entertainment, eating out and more. 25 days holiday per year, pro rata to your contract.
  • Access to a range of services to support your physical and mental well being
  • Fixed term benefits allowance
  • Access to our confidential employee assistance programme
  • Workplace pension

  Diversity and Inclusion

  Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

  Whether you’ve found your feet or are discovering a new path.

  Welcome to a place that celebrates you.

  This isn’t where you've been.

  This is where you're going.

  This is what we have belief in.

  Time Type:

  Full time

  Job Area:

  Strategy, Change & Transformation

  Locations:

  Bupa Place, Staines - Willow House

• About the company

  Bupa's origins and global headquarters are in the United Kingdom.

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