• Job Description

  Req#: 2074495
  !*!

  At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
  We have an exciting opportunity for an exceptional individual to work supporting one of our clients as an Business Lead Director

  What you’ll do:

  · Serve as operational lead for three business services, AP, AR, and GL.

  · Supervise and maintain operational activities to ensure service level agreement adherence, per contractual requirements.

  · Understand and maintain contractual requirements to ensure operational initiatives comply as stated contractually. Monitor and enforce operational policies and procedures across delivery teams.

  · Work with risk and controls to ensure control compliance.

  · Build metric reporting and/or modify existing metrics to ensure solid summary updates to markets.

  · Establish tracking tools to capture volumes across various processes.

  · Serve as the primary liaison for the customer global business services (GBS) group and the customer market finance directors (FD’s).

  · Manage cross country operational responsibilities. Function as liaison between Mexico and India.

  · Build solid working relationships with market FD’s.

  · Serve as primary for all governance calls with external GBS group.

  · Guide and support direct reports in all operational activities, service level adherence, cross training initiatives to build back up plans and strong operational foundation, process improvements and employee mentorship.

  · Plan and execute project initiatives focused on process improvements and efficiencies.

  · Serve as the primary location contact supporting new hires, customers, and employee concerns and/or infrastructure requirements.

  · Work with operation leads to define career development plans to assist with individual growth.

  · Manage and track cost and conduct analysis to understand variances.

  · Serve as a primary owner of cost reduction initiatives to ensure margin expectations.

  · Establish pro-active management protocols to manage all operational deliverables.

  · Perform other duties assigned by the director to ensure operational success based on contractual requirements, project initiatives and cost management efforts.

  Qualification:

  Post Graduate (preferably CA/CWA/MBA)

  Business/ Customer:

  • Conduct Quarterly Business Review/Steering Committee Review with clients
  • Improve customer satisfaction through engagement and delivery quality and establish and retain high levels of client engagement and relationship.

  • Identify and initiate customer value add projects.

  • Identify scope for business growth.

  • Developing a roadmap to take the Purchase to pay function/Payroll to BIC, institutionalizing an operating mechanism and control framework capable of delivering zero surprise performance, developing training modules for the domain and applying best practices across industry verticals and Building appropriate technology solutions for Purchase to Pay along with the practice team and for creating an organization structure that is prepared for the future to ensure SLAs are met as agreed for customer satisfaction.

  Project / Process:

  • Responsible for project team deliverables.

  • Facilitate cross functional interaction between teams.

  • Ensure audit observations are addressed timely.

  • Drive a culture of proactive risk identification within the process.

  • Process excellence within the team.

  • Culture of accountability within the team members.

  • Innovation initiatives within the team.

  • Operational rigor and continuous improvement culture within the area.

  People/Team Management:

  • Provide guidance and mentorship to team

  • Performance Management Conduct performance appraisals for team members.

  • Identification of training needs/training plan/records – Training Effectiveness.

  • Succession Planning.

  • Employee Engagement and Retention Manage attrition through skip level meetings, planning interventions, engagement calendars.

  • Participate in organizational initiatives such as recruitment drives, training programs etc.

  • Deliver communication received from senior management to the team members though town halls, team meetings.

  Must Have Skills

  • Accounts Payable, Accounts Receivable, Record to Report.

  Good To Have Skills

  • Manufacturing Oper-Manlog

  Why Cognizant?

  • Improve your career in one of the largest and fastest growing IT services providers worldwide
  • Receive ongoing support and funding with training and development plans
  • Have a highly competitive benefits and salary package
  • Get the opportunity to work for leading global companies
  • We are committed to respecting human rights and build a better future by helping your minds and the environment
  • We invest in people and their wellbeing.
  • We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

  At Cognizant we believe than our culture make us stronger!

  Join us now!

  #BeCognizant #IntuitionEngineered

  !*!

  Domain Skills

  SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
  1	Procure to Pay - Procurement	PL3	Required
  2	Manufacturing Oper-Manlog	NA	Desired

  
  
  

  * Proficiency Legends

  Proficiency Level	Generic Reference
  PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
  PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
  PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
  PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

• About the company

  Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

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