NHS

Business Manager


PayCompetitive
LocationHitchin/England
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: A3145-25-0001?language=en&page=663&sort=publicationDateDesc

      Job summary

      As our Business Manager, you will be responsible for the overall management of the practice, ensuring the delivery of safe, efficient, and high-quality services. Working closely with the GP Partners and the leadership team. Your role will span strategic planning, finance, compliance, HR, and stakeholder engagement.

      Main duties of the job

      Provide strategic leadership and support to the GP Partners.

      Oversee business and financial management including budgets, payroll, income streams (QOF, PCN, enhanced services), and cost control.

      Liaise with accountants, signs off invoices and purchases.

      Lead on CQC compliance, information governance, clinical governance, and contractual obligations.

      Oversee HR functions: recruitment, induction, appraisals, and staff development.

      Ensure efficient use of practice IT and digital systems (eg SystmOne/Accurx and telephony services)

      Leads digital innovation, AI tool integration and IT strategy.

      Oversee information governance, GDPR, cybersecurity plans.

      Lead on change management and business development initiatives eg digital transformation, new income streams

      Represent the practice in PCN, ICB, wider NHS forums. Liaison with suppliers and external HR company.

      About us

      We are a well-established NHS GP practice across two sites, serving a patient population of approximately 18000 patients, in the centre of the thriving market town of Hitchin.

      Our team includes GPs, ANPs, nurses, HCAs, clinical pharmacists and administrative staff working collaboratively to provide excellent patient-centred care.

      Details

      Date posted

      26 June 2025

      Pay scheme

      Other

      Salary

      Depending on experience From £45k

      Contract

      Permanent

      Working pattern

      Full-time

      Reference number

      A3145-25-0001

      Job locations

      30 Bancroft

      Hitchin

      Herts

      SG5 1ND


      Doctors Surgery

      100 Bancroft

      Hitchin

      Hertfordshire

      SG5 1ND


      Job description

      Job responsibilities

      Are you a highly motivated, forward-thinking individual with strong leadership and business acumen? We are looking for an experienced Business Manager to lead the operational and strategic direction of our busy and friendly GP surgery.

      This is an exciting opportunity to join a supportive and progressive practice committed to delivering high-quality care to our local community.

      About the Practice:

      We are a well-established NHS GP practice across two sites, serving a patient population of approximately 18000 patients, in the centre of the thriving market town of Hitchin. Our team includes GPs, ANPs, nurses, HCAs, clinical pharmacists and administrative staff working collaboratively to provide excellent patient-centred care.

      The Role:

      As our Business Manager, you will be responsible for the overall management of the practice, ensuring the delivery of safe, efficient, and high-quality services. Working closely with the GP Partners and the leadership team. Your role will span strategic planning, finance, compliance, HR, and stakeholder engagement.

      Key Responsibilities:

      Provide strategic leadership and support to the GP Partners.

      Oversee business and financial management including budgets, payroll, income streams (QOF, PCN, enhanced services), and cost control.

      Liaise with accountants, signs off invoices and purchases.

      Lead on CQC compliance, information governance, clinical governance, and contractual obligations.

      Oversee HR functions: recruitment, induction, appraisals, and staff development.

      Ensure efficient use of practice IT and digital systems (eg SystmOne/Accurx and telephony services)

      Leads digital innovation, AI tool integration and IT strategy.

      Oversee information governance, GDPR, cybersecurity plans.

      Lead on change management and business development initiatives eg digital transformation, new income streams

      Represent the practice in PCN, ICB, wider NHS forums. Liaison with suppliers and external HR company.

      What We Offer:

      Competitive salary based on experience.

      NHS Pension Scheme.

      Supportive working environment with a commitment to staff wellbeing.

      Opportunity to influence and shape the future of the practice.

      How to Apply:

      Please submit your CV and a covering letter detailing how your skills and experience meet the requirements of the role to bancroftmc.manager@nhs.net

      Job description

      Job responsibilities

      Are you a highly motivated, forward-thinking individual with strong leadership and business acumen? We are looking for an experienced Business Manager to lead the operational and strategic direction of our busy and friendly GP surgery.

      This is an exciting opportunity to join a supportive and progressive practice committed to delivering high-quality care to our local community.

      About the Practice:

      We are a well-established NHS GP practice across two sites, serving a patient population of approximately 18000 patients, in the centre of the thriving market town of Hitchin. Our team includes GPs, ANPs, nurses, HCAs, clinical pharmacists and administrative staff working collaboratively to provide excellent patient-centred care.

      The Role:

      As our Business Manager, you will be responsible for the overall management of the practice, ensuring the delivery of safe, efficient, and high-quality services. Working closely with the GP Partners and the leadership team. Your role will span strategic planning, finance, compliance, HR, and stakeholder engagement.

      Key Responsibilities:

      Provide strategic leadership and support to the GP Partners.

      Oversee business and financial management including budgets, payroll, income streams (QOF, PCN, enhanced services), and cost control.

      Liaise with accountants, signs off invoices and purchases.

      Lead on CQC compliance, information governance, clinical governance, and contractual obligations.

      Oversee HR functions: recruitment, induction, appraisals, and staff development.

      Ensure efficient use of practice IT and digital systems (eg SystmOne/Accurx and telephony services)

      Leads digital innovation, AI tool integration and IT strategy.

      Oversee information governance, GDPR, cybersecurity plans.

      Lead on change management and business development initiatives eg digital transformation, new income streams

      Represent the practice in PCN, ICB, wider NHS forums. Liaison with suppliers and external HR company.

      What We Offer:

      Competitive salary based on experience.

      NHS Pension Scheme.

      Supportive working environment with a commitment to staff wellbeing.

      Opportunity to influence and shape the future of the practice.

      How to Apply:

      Please submit your CV and a covering letter detailing how your skills and experience meet the requirements of the role to bancroftmc.manager@nhs.net

      Person Specification

      Experience

      Essential

      • Desirable Qualifications/Experience:
      • Experience with SystmOne and NHS digital systems.
      • Business or management qualification.
      • Understanding of CQC and NHS regulatory frameworks.

      Qualifications

      Essential

      • The Ideal Candidate Will Have:
      • Experience in senior management, ideally within primary care or NHS settings.
      • Strong financial and HR management experience.
      • Excellent communication, leadership, and organisational skills.
      • The ability to work autonomously and drive innovation.
      • Up-to-date knowledge of NHS primary care regulations and challenges.
      • A proactive, solutions-focused approach to problem solving.
      Person Specification

      Experience

      Essential

      • Desirable Qualifications/Experience:
      • Experience with SystmOne and NHS digital systems.
      • Business or management qualification.
      • Understanding of CQC and NHS regulatory frameworks.

      Qualifications

      Essential

      • The Ideal Candidate Will Have:
      • Experience in senior management, ideally within primary care or NHS settings.
      • Strong financial and HR management experience.
      • Excellent communication, leadership, and organisational skills.
      • The ability to work autonomously and drive innovation.
      • Up-to-date knowledge of NHS primary care regulations and challenges.
      • A proactive, solutions-focused approach to problem solving.

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      Employer details

      Employer name

      Bancroft Medical Centre

      Address

      30 Bancroft

      Hitchin

      Herts

      SG5 1ND


      Employer's website

      https://bancroftmedicalcentre.co.uk/ (Opens in a new tab)

      Employer details

      Employer name

      Bancroft Medical Centre

      Address

      30 Bancroft

      Hitchin

      Herts

      SG5 1ND


      Employer's website

      https://bancroftmedicalcentre.co.uk/ (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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