Sentara Healthcare
Workforce Management, Business Operations Analyst
This job is now closed
Job Description
- Req#: JR-87219
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision plans
- Paid time off, sick leave, and parental leave
- Tuition assistance of $5,250/year and reimbursement for certifications
- Potential for annual discretionary bonus based on eligibility
- Flexibility to work remotely from various states
What to Expect (Job Responsibilities):
- Provide responsive and professional customer support during non-business hours (evenings, nights, weekends, holidays)
- Monitor and respond to incoming inquiries via phone, email, and chat
- Escalate urgent issues according to established protocols
- Document interactions and resolutions accurately
- Collaborate with daytime staff to ensure continuity of service and knowledge transfer
What is Required (Qualifications):
- 2+ years of experience in workforce management or call center operations
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and prioritize effectively
- Familiarity with NICE WFM (NICE IEX), Epic, CMS, ISSup, QGenda & Webstation
- High School Diploma required; Bachelor's preferred
How to Stand Out (Preferred Qualifications):
- Experience supporting high-touch or enterprise-level accounts
- Self-starter with a proactive mindset
- Calm under pressure and able to handle escalations professionally
- Tech-savvy and adaptable to new tools and systems
- Three years of related experience in Operations, IT, or Reporting
#HealthcareServices #CustomerSupport #CareerOpportunity #RemoteWork #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Sentara Healthcare is a not-for-profit healthcare organization serving Virginia and northeastern North Carolina.
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