• Job Description

  Req#: BUSIN002422

  We are seeking a strategic Business Process Improvement Specialist to drive operational excellence across StrongMind's diverse educational technology portfolio. Reporting directly to the COO, this role will optimize processes across Customer Success, IT, Partnerships, Admissions, and Academic Operations while ensuring our technology serves both partner schools and homeschool families effectively.

  This position requires a unique blend of technical expertise, educational technology knowledge, and the ability to translate user feedback into operational improvements that enhance the learning experience for thousands of students nationwide.

  Process Optimization & Analysis

  • Lead comprehensive process audits across all operational departments (Customer Success, IT, Partnerships, Admissions, Academic Operations)
  • Implement Lean Six Sigma DMAIC methodologies tailored to educational technology environments
  • Develop and maintain cross-departmental KPI dashboards using Power BI, Tableau, and Azure Databricks
  • Create standardized reporting templates that provide actionable insights to department heads

  EdTech-Specific Responsibilities

  • Optimize enrollment and onboarding processes for both homeschool families and partner schools
  • Streamline partner school relationship management workflows and communication systems
  • Lead process improvements for AI tool integration (including Luna AI tutor adoption)
  • Design and implement efficient admissions processes across B2C and B2G markets

  User Experience & Feedback Integration

  • Collect and analyze user feedback from students, families, educators, and administrators
  • Collaborate with leadership to apply real-world user perspectives to process design
  • Balance educator needs with family experience in all process improvements

  Project Management & Change Leadership

  • Lead cross-functional improvement projects with clear timelines, milestones, and success metrics
  • Facilitate stakeholder workshops across diverse groups (K-12 teachers to C-suite executives)
  • Manage change management initiatives, ensuring successful adoption of new processes
  • Document process changes and deliver targeted training to various stakeholder groups

  Data-Driven Decision Making

  • Leverage AI tools and machine learning frameworks to predict operational trends
  • Establish and track KPIs that measure both operational efficiency and user satisfaction
  • Utilize SQL and data analytics to identify improvement opportunities
  • Automate routine processes using Zapier and custom integrations

  Education & Experience

  • Bachelor's degree in Business Administration, Industrial Engineering, Computer Science, Education Technology, or related field
  • 5+ years of experience in process improvement, business analysis, or operations management
  • 2+ years of experience in the education technology sector

  Technical Skills

  • Proficiency in SQL, Power BI, Azure Databricks, Tableau, and Zapier
  • Experience with AI tools and platforms (Python, R, machine learning frameworks)
  • Working knowledge of learning management systems (LMS) and student information systems (SIS)
  • Experience with educational technology platform integrations and APIs

  Core Competencies

  • Strong analytical and problem-solving abilities with attention to detail
  • Excellent communication skills with ability to present to diverse audiences
  • Proven project management experience with demonstrated results
  • Understanding of K-12 education compliance requirements across multiple states

  Preferred Qualifications

  • Master's degree in Business Administration, Operations Management, or related field
  • Lean Six Sigma certification (Green Belt or higher)
  • Experience with both B2B (partner schools) and B2C (homeschool families) operations
  • Familiarity with AI-powered educational tools and platforms
  • Previous experience in high-growth, pivot-prone organizations

  Performance Metrics

  • Quantifiable cost savings and ROI from process improvements
  • Time reduction in key operational workflows (20%+ improvement target)
  • User adoption rates of new processes (80%+ within 90 days)
  • Cross-department collaboration effectiveness scores
  • Customer satisfaction improvements in affected processes

  Growth Opportunities

  • Path to Senior Process Improvement leadership role
  • Opportunity to lead special strategic projects (Ambassador program logistics, new market expansion)
  • Potential to become subject matter expert on EdTech operations
  • Leadership development through cross-functional project management

  Work Environment

  • Hybrid remote work model with 2-3 days per week in Chandler office
  • Occasional travel for partner school site visits and stakeholder meetings
  • Flexible hours to accommodate cross-functional team meetings
  • Collaborative environment with access to executive leadership

  What Makes This Role Unique

  At StrongMind, you'll work with a COO who brings both executive operations experience and real-world user perspective as a parent using our products daily. This unique vantage point ensures that process improvements are grounded in authentic user experience while meeting rigorous operational standards.

  You'll drive meaningful change in an organization that's transforming education through technology, working across homeschool, partner school, and private school models to deliver quality education to diverse learners nationwide.

  Application Requirements

  • Resume highlighting relevant experience
  • Cover letter addressing specific EdTech process improvement experience
  • Portfolio or case studies demonstrating quantifiable process improvements
  • References from cross-functional stakeholders
  • StrongMind is an equal opportunity employer committed to building a diverse and inclusive team.

  "More Than a Workplace – A Place to Belong!"

  At StrongMind/Primavera, we believe that work should be fulfilling, rewarding, and even fun! That’s why we offer a supportive, collaborative environment filled with perks that prioritize your well-being—from an onsite gym, personal trainers, and mindfulness coaching to weekly massages to help you reset.
  We also offer a full benefits package including medical, dental, vision, PTO, and voluntary benefits, because taking care of you is important. And our workplace culture? It’s second to none!
  What You’ll Love:

  A full paid holiday week at Christmas – time to rest, relax, and recharge.

  • Weekly team celebrations & shoutouts – because your hard work matters!
  • Quarterly town halls – keeping communication open, honest, and transparent.
  • Champion spotlights – celebrating those who make a difference.
  • Flexible & hybrid work options (for select roles) – work-life balance is key.
  • Delicious perks – cookouts, Thursday treats, and awesome social events.
  • Community service hours – giving back feels great.
  • Legendary milestone awards at 10, 15, & 20 years – unforgettable experiences await!
  • Plus, even more benefits to explore – because we believe in rewarding our people in meaningful ways.

  We’re more than just a workplace—we’re a community that celebrates you. Join us and experience a company that truly cares.

  We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

  The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Everything from high-quality digital curriculum to turn-key operations solutions, StrongMind delivers strategies that support students and teachers.

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