• Job Description

  Req#: R0109518

  At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

  Job Description Summary:

  As a Business Relationship Expert, your role is to deliver world-class customer experiences to engaged PayPal merchants. Your end-to-end support for merchants throughout their journey will showcase strong ownership and communications skills by excelling in customer interactions and providing effortless experiences. As a merchant advocate, the Business Relationship expert will closely work to resolve customer queries and foster long-term, mutually beneficial partnerships.

  Job Description:

  At PayPal, we LOVE our customers and are looking for bright, talented individuals who are as passionate about our customers as we are.

  A teammate within the Business Relationship Expert organization excels at customer interactions , exhibits creativity in delivering practical solutions, and thrives in a quick paced and collaborative team environment.
  
  Your way to Impact:
  

  • Research: Effectively conduct outreach and respond to inquiries with PayPal merchants via chat and phone communication channels.

  • Mentor: Proactively mentor our merchant customers through their PayPal journey by giving guidance on simple integrations, purchase & seller protection , as well as claim management processes.

  • Innovate: Embracing a creative and innovating approach with a full set of tools, resources, and technology to achieve comprehensive solutions .

  Keys to success :

  • Team player - We win as a team .

  • Excellent communicator – A natural at engaging and connecting .

  • Driven by curiosity – A s elf-starte r with continual interest in learning .

  • Work hard / play hard - Enjoys a fast paced , yet fun working environment .

  • Ability to work independently while making sound business decisions on case information .

  • Has passion for Customer Service and helping clients .

  Additional Job Description:

  In your day-to-day role you will

  • Provide world-class merchant servicing.

  • Try all avenues to solve a merchant’s issue, but if you can’t , explain why with an empathetic ear.

  • Enlighten merchants about the product and value offerings at PayPal, showcasing how they can contribute value or overcome barriers.

  • Collaborate with stakeholders, escalate feedback, and build partnerships to champion process and drive proactive initiatives.

  • Experience: 1 -2 Years . F inancial service industry or call center environment is advantageous , with knowledge of the following areas: Technical or Product Support, Credit Fraud or Credit Risk, Sales (commission-based, quota-based, up-selling, cross-selling), Account management, business relationship management Marketing and business development.

  • Education: High school diploma or equivalent

  • Problem Solving: Appetite to troubleshoot with correct solution using tools, resources and technology.

  • Agility: Prioritize and manage time efficiency by adhering to clearly defined KPIs

  • Adaptability: Learning on the fly, multi-tasking and efficiently using tools to identify and solve complex problems.

  Subsidiary:

  PayPal

  Travel Percent:

  0

  Our Benefits:
  At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
  We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

  Who We Are:
  Click Here to learn more about our culture and community.
  
  PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com .
  
  PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .

  Any general requests for consideration of your skills, please Join Our Talent Community.

• About the company

  PayPal Holdings, Inc. is an American company operating an online payments system in majority of countries that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.

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