• Job Description

  Req#: 210469147

  As a Business Resiliency Manager in Consumer & Community Banking (CCB) Business Resiliency, you will provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorgan Chase Firm-Wide Business Resiliency (FBR) Standards. Aligned to one or more sub-Lines of Business or Operations group, Resiliency Managers partner with process owners to ensure that resiliency planning is in place and tested so bank operations will continue with minimal impact during a variety of disruptive events. Equally important, Resiliency Managers are culture carriers who inspire trust and development in an inclusive team environment.

  Job Responsibilities:

  • Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported businesses
  • Meet FBR standards of required content and renewals of CCB resiliency documents- (e.g., Business Impact Analysis (BIA) and Business Resiliency Plans (BRP))
  • Lead and coordinate business participation and completion of resiliency testing as required by CCB objectives and FBR standards (e.g., tabletop exercises, physical testing, etc.)
  • Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and driving solutions with team members and business partners
  • Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support as needed
  • Advocate for business stakeholders to inform the resiliency program where there are opportunities for improvement
  • Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives

  Required qualifications, skills, and capabilities:

  • Minimum of 5 years of relevant experience
  • Ability to establish and maintain relationships built on mutual respect and trust
  • Superior project management and organization skills
  • Clear and concise verbal and written communication to various levels in the organization
  • Process improvement with a risk and controls mindset
  • General operations knowledge
  • Financial industry and/or business continuity work experience
  • Experience in regulated environments

  Preferred qualifications, capabilities, and skills:

  • Business continuity experience (accreditations are favorable- e.g., Certified Business Continuity Professional, CBCP)

  This position will require work from office 60% on a set schedule

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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