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Business Service Team Assistant Call Center Manager I
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Job Description
- Req#: 300000295758909
Employer Industry: Banking and Financial Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive compensation plans and benefits program, including medical, dental, vision, life and disability insurance, retirement, vacation, and tuition reimbursement
- Supportive and inclusive work environment that values individuality and fairness
- Chance to manage and develop a team while ensuring superior customer service
- Strong emphasis on employee recognition and professional development
What to Expect (Job Responsibilities):
- Oversee the performance of business customer support specialists and ensure adherence to service standards
- Handle complex customer complaints and make independent decisions to resolve issues
- Assist in recruiting, training, and managing performance of new staff members
- Monitor service trends and escalate issues to senior management as necessary
- Maintain knowledge of bank products, services, policies, and compliance requirements
What is Required (Qualifications):
- Bachelor's Degree or equivalent experience preferred
- Minimum of two years of experience in retail banking, customer service, and/or operations
- Strong supervisory experience and service background required
- Proven management skills and strong problem resolution capabilities
- Excellent verbal and written communication, organizational, and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Familiarity with Call Center technologies and Microsoft applications
- Advanced understanding of FIS Banking systems
#Banking #CustomerService #CareerOpportunity #DiversityAndInclusion #ManagementRole
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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