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Business Services Analyst, Associate - Operations Coordinator
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Job Description
- Req#: 4990438
Employer Industry: Emergency Communications
Why consider this job opportunity:
- Salary up to $98,103 annually
- Flexible/Hybrid work environment
- Comprehensive benefits including health, dental, and vision insurance
- Generous paid time off including 12-13 holidays, vacation, and sick leave
- Opportunities for career advancement and professional development
- Chance to make a significant impact on community safety and emergency response
What to Expect (Job Responsibilities):
- Provide analytical, administrative, and technical support for 911 operations and systems
- Manage system operations, including CAD administration and telephony support
- Develop and oversee schedules for emergency communications personnel
- Conduct investigations into call handling issues and support quality assurance efforts
- Create and deliver statistical reports on operational performance metrics
What is Required (Qualifications):
- Associate's degree or equivalent experience in business administration or related field
- Minimum of three years of experience as a 911/Emergency Communications Telecommunicator
- CPR certification must be obtained within six months of hire
- Security Awareness certification must be obtained within 30 days of hire
- DCI Certification - Module 1 must be obtained within six months of hire
How to Stand Out (Preferred Qualifications):
- One year of experience as a Master/Senior level Telecommunicator
- Familiarity with public safety CAD systems and scheduling software
- Proficiency in statistical reporting and emergency communications systems configuration
- Proven ability to lead teams in high-pressure environments
#EmergencyCommunications #PublicSafety #CareerGrowth #FlexibleWork #CommunityImpact
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