Job summary

We are looking for a well organised and highly motivated part-time Business Support Administrator to join and support our 0-19 Integrated Public Health Service based primarily at the Adelaide Health Centre, on the Western Community Hospital Campus in Southampton.

Our 0-19 Integrated Public Health Service is made up of Health Visitors, School Nurses and various Southampton City Council partners who, all together provide an essential comprehensive support to all our children in Southampton City from birth to 19yrs. Therefore, we are looking for someone who is passionate about customer/patient experience with a can do attitude.

The successful applicant will have:

• strong leadership skills and be a good team player
• be able to use own initiative and apply a common sense approach to problems
• have a meticulous eye for detail, an enquiring mind and a willingness to learn
• strong communication skills with the ability to communicate effectively at all levels
• be able to multitask and work under pressure
• proven skills in Microsoft applications, Excel, Word and Outlook
• confidence in data cleansing, pulling reports and audits from our child health system, Systm1 and other databases for managers, the wider Senior Leadership Team in Solent NHS and Commissioners. (training will be given)

Main duties of the job

• To carry out 1:1 supervisions and appraisals for your Team with support from your Line Manager
• Support clinical team with room bookings and general queries including production of any required resources.
• Manage appointment bookings, updating electronic record system and sending appointment letters following trust guidelines and targets.
• Attend required meetings, supporting with minute taking where appropriate, ensure accurate filing, recording and distribution.
• Responsible for signposting or dealing with queries arising from phone calls or direct contact.
• Be an integral link and point of contact between and for, your Business Support Lead/clinicians and their administration provision
• Alert your Business Support Lead of any incidents that require escalation.
• Assist with Subject Access Requests, retrieving notes from archiving or printing from electronic record system.
• Support with business contingency plans.
• Use and populate the electronic record system (Systm One) with accurate information regarding child health records on a daily basis, to include scanning and uploading information from other services in a timely manner.
• Follow agreed processes for dealing with emails on Outlook and nhs.net on a regular basis, prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising.

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.