• Job Description

  Req#: E0279-25-0731?language=en&page=1080&sort=publicationDateDesc

  Job summary

  • Lead and optimise admin support processes, ensuring efficiency, compliance, and service alignment.

  • Oversee resource and staff management, including recruitment, induction, training, and performance reviews.

  • Manage HR-related admin (sickness, leave, training), Health Roster shifts, and ensure full team coverage.

  • Support Non-Medical Prescribing functions: manage databases, stock, and training coordination.

  • Act as System One Super User and first-line support; monitor KPIs through data reporting.

  • Lead on admin audits, quality assurance, complaints handling, and service improvement actions.

  • Foster cross-team collaboration and act as a key contact for internal/external communication.

  • Arrange and manage meetings, take minutes, and follow up on action plans.

  • Exercise initiative, resolve conflicts, and adapt workflows based on data analysis and feedback.

  Main duties of the job

  • Support the development and ongoing refinement of administrative processes to ensure they remain effective and responsive to service needs.

  • Help implement changes that support smooth operations, especially where tasks are complex, working closely with wider teams.

  • Manage staff and resources thoughtfully to provide a dependable and responsive administrative service.

  • Play an active role in recruiting, training, and welcoming new team members, ensuring theyre supported from the start.

  • Take care of HR-related administration such as sickness, leave, training records, and team rota planning.

  • Provide ongoing support for the Non-Medical Prescribing function, including keeping systems updated, maintaining supplies, and assisting with training events.

  • Oversee staffing systems like Health Roster and coordinate Bank & Agency needs when necessary.

  • Prepare data reports to monitor performance and ensure services are meeting expectations.

  • Take a lead on audits and support continuous quality improvement within the admin function.

  • Handle compliments and concerns with care and ensure they're followed up in a timely and sensitive manner.

  • Contribute to a supportive, team-focused culture that values flexibility and quality outcomes.

  • Maintain open communication with staff, service users, and partner organisations.

  • Organise and support meetings, ensuring that follow-up actions are tracked and documented.

  • Work independently, seeking guidance when needed, especially in unfamiliar situations.

  About us

  About the Company

  We change lives by transforming health and care.

  Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

  Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

  While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

  To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

  Details

  Date posted

  23 April 2025

  Pay scheme

  Other

  Salary

  £26,529 to £29,114 a year

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  HCRGCG/TP/44687/15118

  Job locations

  HCRG Care Group

  Swindon

  Wiltshire

  SN25 4AN

  
  

  Job description

  Job responsibilities

  As a Business Support Coordinator youll be part of our valued team at Orbital base.

  You will feel valued as a Business Support Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

  A salary of £26,712.00 (pro rata to hours worked) with group pension

  Free tea and coffee at your base location

  Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you

  Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates

  Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling

  Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise

  An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

  The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

  The Ideal Candidate

  Experience interacting with patients and/or customers.

  IT literate; familiar with Windows applications and Microsoft Office. Ability to learn and use a range of clinical systems IT packages.

  Able to convey information in a clear, concise, warm and professional manner.

  Ability to work as part of a team and liaise with people of all levels.

  Ability to assess risk and operate with appropriate discretion.

  Strong organisational abilities.

  The skills and drive to support delivery of quality service.

  Job description

  Job responsibilities

  As a Business Support Coordinator youll be part of our valued team at Orbital base.

  You will feel valued as a Business Support Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

  A salary of £26,712.00 (pro rata to hours worked) with group pension

  Free tea and coffee at your base location

  Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you

  Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates

  Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling

  Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise

  An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

  The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

  The Ideal Candidate

  Experience interacting with patients and/or customers.

  IT literate; familiar with Windows applications and Microsoft Office. Ability to learn and use a range of clinical systems IT packages.

  Able to convey information in a clear, concise, warm and professional manner.

  Ability to work as part of a team and liaise with people of all levels.

  Ability to assess risk and operate with appropriate discretion.

  Strong organisational abilities.

  The skills and drive to support delivery of quality service.

  Person Specification

  General Requirements

  Essential

  • Click Apply for this job above to view the Job Description on our career site

  Desirable

  • Click Apply for this job above to view the Job Description on our career site

  Person Specification

  General Requirements

  Essential

  • Click Apply for this job above to view the Job Description on our career site

  Desirable

  • Click Apply for this job above to view the Job Description on our career site

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  HCRG Care Group

  Address

  HCRG Care Group

  Swindon

  Wiltshire

  SN25 4AN

  
  

  Employer's website

  https://www.hcrgcaregroup.com/ (Opens in a new tab)

  Employer details

  Employer name

  HCRG Care Group

  Address

  HCRG Care Group

  Swindon

  Wiltshire

  SN25 4AN

  
  

  Employer's website

  https://www.hcrgcaregroup.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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