• Job Description

  Req#: 25018927

  Job Description:

  Job Description

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  A Business Support Manager manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

  • Produce high quality presentations and management information for senior management

  • Serve as Primary Point of Contact for COO & Business Controls to coordinate all horizontal Command Center deliverables

  • Serve as Primary Point of Contact for Employee Engagement task force

  • Research and analysis on escalated items, providing detailed response and subject matter expertise

  • Coordinate communication projects, e.g. town halls, off-sites, staff meeting ect .

  • Coordinate ad hoc cross-functional working groups

  • Develop relationships with lines of business and key support partners

  • Proactively contribute to the improvement of operational efficiency and internal processes

  • Ad hoc and special projects

  Required Qualifications:

  • Prior experience handling multiple facets of an end-to-end business: project management, governance, operations and technology management

  • Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights

  • Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels

  • Prior experience managing multiple projects and adjusting to changing deadlines

  • Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way

  • Strong analytical and organizational skills with a focus on attention to detail

  • Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency

  • Flexibility – ability to adjust to changing/competing priorities

  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently

  • Excellent written / verbal communication skills and executive presence

  • Advanced/Expert MS Office skills, especially Excel and PowerPoint

  • Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities

  • Proven ability to develop executive ready communications and presentations that synthesize data and tell the story

  • Self-starter, high energy, and detail oriented; ability to work with minimal supervision

  Skills

  • Active Listening

  • Attention to Detail

  • Collaboration

  • Critical Thinking

  • Written Communications

  • Decision Making

  • Influence

  • Oral Communications

  • Prioritization

  • Problem Solving

  • Adaptability

  • Customer and Client Focus

  • Data Management

  • Emotional Intelligence

  • Risk Management

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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