• Job Description

  Req#: 24019783

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Line of Business Description:

  Manages a portfolio of a wide range of technology processes supporting a very large, complex department or business unit, Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations. Functions managed may include project management, analytical analysis of data, change management, audit/compliance, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

  The candidate will be responsible for:

  • Manages a portfolio of a wide range of technology processes supporting a very large, complex department or business unit, Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations.
  • Partnering with operations management teammates, business leaders and subject matter experts to support business operations and business support processes
  • Assisting in execution of the portfolio of meeting routines and supporting processes such as maintenance of functional org charts, stakeholder matrices, documentation library
  • Creating and centrally manage / govern SharePoint sites
  • Liaison with technology and business support team members to field key operational questions related to deliverables and/or routines we support
  • Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables
  • Responsible for projects related to processes or functions – some with cross-functional or inter-departmental implications

  Key Functions:

  • Lead technology projects within the user acceptance test (UAT) environment
  • Partner with Transformation and PMO Enablement to improve the end-to-end process
  • Host an AWARE User forum to solicit ideas to improve the tool
  • Responsible for GIS Reporting Metrics across the Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations
  • Conduct trend analysis using data from the PAPA ticket tool

  Desired Skills

  • Technology project management knowledge and/or experience
  • 2-3 years of prior experience handling multiple facets of an end-to-end business: project management, governance, operations and technology management, and executive routine coordination
  • Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
  • Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
  • Excellent written and verbal communication skills, collaboration and influencing skills
  • Prior experience managing multiple projects and adjusting to changing deadlines
  • Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
  • Self-starter, high energy, and detail oriented; ability to work with minimal supervision
  • Organization, attention to detail and ability to handle sensitive business information is critical

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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