• Job Description

  Req#: 25027254

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
  
  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
  
  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
  
  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  A Business Support Manager manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management in evaluating current methods and developing strategies to implement changes and improvements and also define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

  Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

  Responsibilities

  • Produce high quality presentations and content for senior management

  • Serve as Primary Point of Contact for TIPO administration and routines including but not limited to:

  • Monthly Executive Portfolio Review (content)

  • Transformation Tollgate Reviews

  • Enterprise Change Management/Global Operations Management policies & standards

  • Annual Initiative Planning & Business Case Development

  • Research and analysis on escalated items, providing detailed response and subject matter expertise

  • Coordinate communication projects, e.g. town halls, off-sites and employee engagement

  • Coordinate ad hoc cross-functional working groups

  • Develop relationships with lines of business and key support partners

  • Proactively contribute to the improvement of operational efficiency and internal processes

  • Ad hoc and special projects

  Managerial Responsibilities:
  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

  Required Qualifications:

  • Minimum 5+ years experience or relevant work experience

  • Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination

  • Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights

  • Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels

  • Prior experience managing multiple projects and adjusting to changing deadlines

  • Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way

  • Strong analytical and organizational skills with a focus on attention to detail

  • Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency

  • Flexibility – ability to adjust to changing/competing priorities

  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently

  • Excellent written / verbal communication skills and executive presence

  • Advanced/Expert MS Office skills, especially Excel and PowerPoint

  • Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities

  • Proven ability to develop executive ready communications and presentations that synthesize data and tell the story

  • Self-starter, high energy, and detail oriented; ability to work with minimal supervision

  Skills

  • Active Listening

  • Attention to Detail

  • Collaboration

  • Critical Thinking

  • Written Communications

  • Decision Making

  • Influence

  • Oral Communications

  • Prioritization

  • Problem Solving

  • Adaptability

  • Customer and Client Focus

  • Data Management

  • Emotional Intelligence

  • Risk Management

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917)

  Pay and benefits information

  Pay range

  $104,400.00 - $158,200.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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