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Job Description Summary

Job Description

JOB TITLE: Business Support Manager
LOCATION: London
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our London office.

About this opportunity

We currently have an excellent opportunity for a Business Support Manager to join our Infrastructure, Energy & Industrials (IEI) team. You’ll help build outstanding analytics and insights that in turn enable coverage colleagues to spend more time with clients and transactions and equip them with better decision-making tools.

Working closely with the lead business manager and wider IEI leadership team, you’ll provide key business management support to a team of circa 50 coverage professionals.

Your accountabilities will include:

• Support the Sector Head & Business Manager to ensure good leadership visibility across the Region/sector including the co-ordination and delivery of internal colleague events and external client/partner interactions, as well as regular internal communications.
• Support and drive a culture of excellence in risk management, ensuring robust reporting and controls are in place to consistently drive positive outcomes.
• Be a great partner with important internal customers (Finance, Client Products, Risk, Strategy) and act as key business partner.
• Recommends ways to improve support for operations by changing policies, processes, standards and practices.
• Act on behalf of the Business Manager on specific issues or committees/project teams and where appropriate manage projects ensuring alignment with Group and business strategy.
• Support the Business Manager to prepare, analyse, review, brief and present a range of reports, papers and presentations (internal and external) from a wide variety of data sources. Administer team meetings, including preparation of agenda and materials.
• Support the management of regular communications to ensure frontline teams remain updated on market developments, product knowledge, bank capability and industry/bank best practice.
• Development and maintenance of IEI Power BI tooling and embedding standard methodologies across industry teams.

Why Lloyds Banking Group?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What we need from you?

• Excellent organisational skills with the ability to prioritise multiple requests.
• Strong data and analytics skills with the ability to produce insightful analysis at pace.
• Demonstrable experience with excel. Power BI experience is a plus.
• Exceptional communication and influencing skills.
• Strong Attention to detail, with the ability to look ahead and plan effectively.

About working for us!

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.