• Job Description

  Req#: F0040-4875?language=en&page=116&sort=publicationDateDesc

  Job summary

  Permanent contract | £32,076 to £33,945 per annum (Scale H) | 37 hours per week | County Hall, Norwich

  Main duties of the job

  Norfolk First Response is recruiting a Business Support Manager due to retirement of the current post holder. This critical rolewillleadand coordinate the day-to-day business support activity across NFR to deliver and meet agreed service levels for quality and timeliness as alignedtoNCCCustomerCareStandards.

  The successful applicant will work closely with the senior management team supporting with budget setting, monitoring and forecasting following corporate processes. Tohaveacomprehensiveknowledge andunderstandingofallrelevant business systems, procedures and processes across NFR and NCC; support in the administration of NFRs digital care system; and with the Service Development Manager lead in the development andimplementationofnewsystems andinitiatives as required.

  About us

  These are some benefits you can enjoy by working for Norfolk County Council:

  • Competitive salary
  • Generous holiday entitlement with the ability to buy and sell leave
  • Health and Wellbeing services including fast-track physiotherapy and a free counselling service
  • Flexible working opportunities including flexi-time, part time, remote and hybrid working dependant on your job role and business need.
  • Financial benefits such as:
    • Norfolk Rewards our employee discounts programme which helps yousave money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
    • ABlue Light cardfor Fire Service and Social Care Workers
    • Relocation expenses paid upfront (where applicable)
    • An advance of your expenses if you travel for work
    • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
    • A payment if you refer someone you know to a hard to fill job.
    • Tax efficient ways of getting extra pension, new bikes and electric cars.

  Date posted

  03 January 2024

  Pay scheme

  Other

  Salary

  £32,076 to £33,945 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  F0040-4875

  Job locations

  County Hall

  Martineau Lane

  Norwich

  Norfolk

  NR1 2DH

  
  

  Job description

  Job responsibilities

  Permanent contract | £32,076 to £33,945 per annum (Scale H) | 37 hours per week | County Hall, Norwich

  Norfolk First Response is recruiting a Business Support Manager due to retirement of the current post holder. This critical rolewillleadand coordinate the day-to-day business support activity across NFR to deliver and meet agreed service levels for quality and timeliness as alignedtoNCCCustomerCareStandards.

  The successful applicant will work closely with the senior management team supporting with budget setting, monitoring and forecasting following corporate processes. Tohaveacomprehensiveknowledge andunderstandingofallrelevant business systems, procedures and processes across NFR and NCC; support in the administration of NFRs digital care system; and with the Service Development Manager lead in the development andimplementationofnewsystems andinitiatives as required.

  If you feel you have the right skills and knowledge and are prepared for this very busy and varied role we would love to hear from you.

  Job description

  Job responsibilities

  Permanent contract | £32,076 to £33,945 per annum (Scale H) | 37 hours per week | County Hall, Norwich

  Norfolk First Response is recruiting a Business Support Manager due to retirement of the current post holder. This critical rolewillleadand coordinate the day-to-day business support activity across NFR to deliver and meet agreed service levels for quality and timeliness as alignedtoNCCCustomerCareStandards.

  The successful applicant will work closely with the senior management team supporting with budget setting, monitoring and forecasting following corporate processes. Tohaveacomprehensiveknowledge andunderstandingofallrelevant business systems, procedures and processes across NFR and NCC; support in the administration of NFRs digital care system; and with the Service Development Manager lead in the development andimplementationofnewsystems andinitiatives as required.

  If you feel you have the right skills and knowledge and are prepared for this very busy and varied role we would love to hear from you.

  Person Specification

  Experience

  Essential

  • Ability to manage and forecast budget expenditure
  • Experience of promoting good performance and managing poor performance Experience of planning and chairing meetings
  • Good leadership that promotes strong team working relationships
  • Excellent interpersonal and communication skills with members of the public, staff and other professional
  • Experience of the recruitment, selection and training procedures
  • Analytical, problem solving and producing reports as required by Service Manager
  • Ability to manage resources within a budget
  • Experience of maintenance of staff records, returns and statistics
  • Experience of supervising and line managing staff

  Qualifications

  Essential

  • Education to GCE/GCSE Level (including 5 passes at A C Level inc. minimum of grade C in English and Maths)
  • An appropriate administrative/management qualification at NVQ level 4 or equivalent.

  Desirable

  • Graduate with a post graduate level management qualification or other relevant professional qualification

  Aptitudes/Behaviours

  Essential

  • Ability to work as part of a team to support service developments and change to meet operational needs.
  • Confident in the use of ICT and mobile technology (smart phones/tablets/laptops) and Microsoft suite. as required by the role.
  • Ability to maintain judgement and work effectively under pressure, using appropriate levels of tact and assertiveness.
  • Ability to plan, prioritise and manage workloads for self and team.

  Person Specification

  Experience

  Essential

  • Ability to manage and forecast budget expenditure
  • Experience of promoting good performance and managing poor performance Experience of planning and chairing meetings
  • Good leadership that promotes strong team working relationships
  • Excellent interpersonal and communication skills with members of the public, staff and other professional
  • Experience of the recruitment, selection and training procedures
  • Analytical, problem solving and producing reports as required by Service Manager
  • Ability to manage resources within a budget
  • Experience of maintenance of staff records, returns and statistics
  • Experience of supervising and line managing staff

  Qualifications

  Essential

  • Education to GCE/GCSE Level (including 5 passes at A C Level inc. minimum of grade C in English and Maths)
  • An appropriate administrative/management qualification at NVQ level 4 or equivalent.

  Desirable

  • Graduate with a post graduate level management qualification or other relevant professional qualification

  Aptitudes/Behaviours

  Essential

  • Ability to work as part of a team to support service developments and change to meet operational needs.
  • Confident in the use of ICT and mobile technology (smart phones/tablets/laptops) and Microsoft suite. as required by the role.
  • Ability to maintain judgement and work effectively under pressure, using appropriate levels of tact and assertiveness.
  • Ability to plan, prioritise and manage workloads for self and team.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Norfolk County Council

  Address

  County Hall

  Martineau Lane

  Norwich

  Norfolk

  NR1 2DH

  
  

  Employer's website

  https://www.norfolk.gov.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Norfolk County Council

  Address

  County Hall

  Martineau Lane

  Norwich

  Norfolk

  NR1 2DH

  
  

  Employer's website

  https://www.norfolk.gov.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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