Job Description

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a top 10 best children's hospitals in the nation for more than 15 years
• Second Among All Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America's Best Large Employers (2025) , America's Best Employers for New Grads (2024)
• One of the nation's America's Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

The Business Systems Analyst I supports the configuration, maintenance, and enhancement of HR enterprise applications. This entry-level role works under the guidance of senior team members and plays a vital part in supporting HR systems, resolving production issues, assisting with testing and documentation, and delivering a strong customer service experience. The position requires developing technical proficiency, strong problem-solving abilities, and a customer-first mindset to meet the evolving needs of the Human Resources department. This is a unique opportunity to build a career in HR technology while contributing to one of the nation's top-ranked pediatric hospitals-Cincinnati Children's, which is known for its innovation, excellence, and mission-driven culture that transforms lives.

Key Responsibilities:

System Configuration & Process Support

• Assist in implementing and maintaining low to moderately complex business processes within HR enterprise applications.

• Support system configuration tasks including data updates, workflow adjustments, and rule modifications under direction.

• Participate in documentation of configuration settings, validation rules, and business process flows.

• Work alongside senior analysts to understand application and reporting tool functionality.

• Develop familiarity with HR processes such as onboarding, performance, compensation, and position management.

Testing & Quality Assurance

• Assist in planning and executing test cases for new features, enhancements, and system updates.

• Document testing results and report identified issues or inconsistencies for resolution.

• Collaborate with cross-functional teams to validate system changes meet defined business requirements.

• Participate in regression testing and post-deployment verification efforts during system updates.

Production Support & Troubleshooting

• Provide first-line support for HR system issues and service requests, escalating complex issues as needed.

• Troubleshoot system errors and identify root causes under supervision.

• Document support cases and resolutions to contribute to knowledge sharing and continuous improvement.

• Assist in implementing changes through formal change control processes.

Customer Service & End-User Support

• Deliver timely and accurate support to HR and organizational end users, modeling excellent customer service behavior.

• Monitor open service tickets to ensure adherence to service level agreements (SLAs).

• Follow up with users to ensure satisfaction and resolution effectiveness.

• Contribute to the maintenance of user guides, training materials, and knowledge articles.

Collaboration & Process Improvement

• Participate in discussions to identify opportunities for improvement in HR processes and system usage.

• Assist in mapping current state and future state business processes with support from senior team members.

• Collaborate with stakeholders across HR, Payroll, and IT to support consistent system usage and reporting needs.

Professional Development & Team Engagement

• Build technical and functional knowledge through ongoing training, reading, and participation in departmental meetings.

• Attend vendor education sessions and internal seminars to enhance system knowledge.

• Foster positive relationships across teams, contributing to a collaborative and supportive team culture.

JOB QUALIFICATIONS

• Bachelor's degree in a related field OR equivalent combination of education and experience.

• 0+ years of experience in a related job discipline

PREFERRED SKILLS:

• Basic understanding of databases, programming languages, and the software development life cycle (SDLC). Familiarity with system architectures and data modeling concepts is a plus.

• Ability to learn how to analyze business processes, suggest improvements, and support change initiatives.

• Strong willingness to problem-solve, assist with identifying issues, support testing activities, and help with documentation.

• Commitment to providing a positive customer service experience and adapting to the changing needs of the department.

• General understanding of how business operations work and interest in identifying opportunities for improvement and helping to design system solutions that align with business goals.

Market Leading Benefits Including*:

• Medical coverage starting day 1 of employment. View employee benefits here.
• Competitive retirement plans
• Tuition reimbursement for continuing education
• Expansive employee discount programs through our many community partners
• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
• Referral bonus program for current staff!
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
• Physical and mental health wellness programs
• Relocation assistance available for qualified positions

*Benefits may vary based on FTE Status and Position Type

Primary Location
Remote

Schedule
Full time

Shift
Day (United States of America)

Department
IS Enterprise Business Systems

Employee Status
Regular

FTE
1

Weekly Hours
40

*Expected Starting Pay Range
*Annualized pay may vary based on FTE status
$55,785.60 - $69,076.80

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability