• Job Description

  Req#: 4948361
  
  Perform functional and technical information systems support for assigned department: install and maintain application software and end user devices such as personal computers, laptops, tablets and smart phones; maintain and administer computer systems and applications; provide technical support and assistance to department end users and perform a variety of analytical duties relative to assigned area of responsibility. Candidates are expected to show a high degree of proficiency with the technologies listed above and to demonstrate expertise with hardware, network and software fundamentals and troubleshooting skills. Manage projects, be a self-starter, work under minimal supervision and be able to step right into the position ready to perform necessary functions. This employee will run moderate-sized technology projects and will provide status reports and project updates to management. Makes technology recommendations and gathers requirements from customers for technology projects.
  
  
  Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
  Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
  
  Bachelor's degree from an accredited college or university in information systems, computer science, or business administration; and
  
  Two (2) years of customer service experience in any combination of the following areas:
  • selection and configuration of end user devices
  • installing, maintaining and troubleshooting PC's
  • analyzing and assessing technological needs
  • software application analysis
  
  ADDITIONAL REQUIREMENTS:
  
  Possession of ITIL Foundation Certification within 6 months from date of hire.
  Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
  Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
  • Advanced programming techniques including integrated database management applications
  • Advanced report writing techniques including Crystal Reports, Microsoft Reporting Services and MS Access
  • Operational characteristics and capabilities of database management systems
  • Principles and procedures of quality assurance and security related to computer applications
  • Methods and techniques of system design, programming and software installation
  • Advanced principles and practices of computer science and information systems
  • Advanced principles and practices of information systems programming
  • Advanced principles and practices of software troubleshooting
  • Knowledge of Information Technology Infrastructure Library (ITIL)
  • Pertinent Federal, State and local codes, laws and regulations
  • Perform highly advanced programming and database management duties
  • Oversee quality assurance and security procedures for applications services
  • Interpret and analyze user information systems requirements and develop solutions
  • Perform highly advanced systems and analysis programming duties
  • Install, test and configure highly complex hardware and software applications and programs
  • Work occasional weekends and provide after hours support, including evenings and weekends as required

• About the company

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