• Job Description

  Req#: 25-76366
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on client satisfaction and member experience
  - Involvement in community outreach and resource connection for members
  - Engaging role as a point of contact for members, providers, and staff
  
  What to Expect (Job Responsibilities):
  - Perform outreach to members via phone to support care plan next steps and address questions or concerns
  - Serve as the front-line support for various member and provider inquiries, explaining care plan procedures and protocols
  - Document and maintain non-clinical member records in accordance with state and regulatory requirements
  - Assist with member onboarding and administrative duties, including sending welcome letters and educational materials
  - Connect members to health plan and community resources to ensure high-quality customer service
  
  What is Required (Qualifications):
  - High School diploma or GED
  - 1 – 2 years of related experience
  - Ability to handle telephonic interactions with members effectively
  - Knowledge of existing benefits and resources to address Social Determinants of Health (SDOH) needs
  - Compliance with all policies and standards
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a healthcare-related customer service role
  - Familiarity with care management activities and health plan resources
  - Strong communication skills and ability to navigate complex inquiries
  
  #HealthcareServices #CustomerSupport #MemberOutreach #CareerGrowth #CommunityEngagement
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

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