• Job Description

  Req#: 9271

  Overview

  Join the team and be a part of Sunriver Resort's recent addition, The Forest House. THe Forest House features an impressive new aquatics complex with multiple swimming pools, a double-racer water slide, fitness center, family room and restaurant, providing a year-round retreat for all ages. The Caldera Springs Pool & Recreation Lead oversees daily operations at the Quarry Pool & Fitness Center, Forest House Pool & Fitness Center, and Outpost Recreation activities. They rotate locations daily, covering for Recreation Supervisors on their days off. Responsibilities include ensuring guest safety and comfort, managing recreation amenities, maintaining cleanliness and equipment, providing breaks, and directing attendant workflow. They also oversee the Pool & Recreation Team’s performance and assigned duties.

  They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. They shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

  Responsibilities

  Specific to the Quarry Pool and Fitness Center

  • Assist in evaluation and overseeing the performance of Pool Team.
  • Cover all duties for guest and owner arrival at the Quarry Pool and Fitness Center.
  • Responsible for job assignments, employee duties and performance of all Pool and Recreation associates and any other assigned associates.
  • Conduct daily inspections of the building and pool area for cleanliness and safety; along with action taken to correct deficiencies or recommendations for corrective action; follow through with the immediate resolution of any safety hazard and ensure proper documentation of any incident or accident.
  • Maintains laundry inventory levels for the Quarry Pool and Fitness Center.

  Specific to The Outpost

  • Assist in evaluation and overseeing the performance of Recreation Team.
  • Maintain active knowledge of physical condition, usage and procedures of all recreation equipment including, but not limited to: bikes, canoes, kayaks, stand-up paddle boards, golf club rentals and walking golf carts.
  • Assist guests with rental of all equipment in a safe and knowledgeable manor including, but no limited to: bikes, canoes, kayaks, stand-up paddle boards, golf club rentals, and walking golf carts.
  • Maintain standards of safety, organization and cleanliness of all recreation equipment
  • Assist with Recreation Check-in duties at The Outpost including creation and processing Golf tee times, retail transaction, cash handling, answering phones, and assisting guests with questions about amenities and activity requests.
  • Helps maintain Outpost retail inventory levels and standards of appearance.
  • Checking out recreation equipment through the concierge desk by maintaining proper paperwork and checking IDs for amenity availability.
  • Maintain working knowledge of guest/owner status and applicable amenities to help better education all guests and owners in a professional manor.

  Specific to the Forest House

  • Assist in evaluation and overseeing the performance of all Pool and Fitness Attendants
  • Cover all duties for guest and owner arrival at the Forest House
  • Assist coverage of Piney’s Plunge Waterslide
  • Responsible for job assignments, employee duties and performance of all Pool and Gym associates and any other assigned associates.
  • Conduct daily inspections of the building and pool area for cleanliness and safety; along with action taken to correct deficiencies or recommendations for corrective action; follow through with the immediate resolution of any safety hazard and ensure proper documentation of any incident or accident.
  • Maintains laundry inventory levels for the Forest House

  Other Essential Functions

  • Instills a calm, organized approach in all stressful situations
  • Maintains a safe and pleasant work environment
  • Maintains a strong morale and spirit throughout team
  • Provides clear direction of goals and objectives to team
  • Recommends and assists with discipline and/or termination when appropriate of team members
  • Takes a proactive approach to coaching and counseling
  • Offers warm and sincere welcome/farewell for all guests of Caldera Springs including use of guest name & good eye contact with each guest
  • Resolves owner and guest issues promptly and with great care and effectiveness
  • Maintains up-to-date working knowledge of all Caldera Springs amenities as well as owner events
  • Assists in the organization and implementation of recreational activities/events
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information
  • Always maintains a professional demeanor and attitude
  • Acts with responsibility towards all company property, supplies and equipment
  • Maintains a professional appearance. Follow all Sunriver Resort dress code standards
  • Remains alert, courteous and helpful to the guests and colleagues at all times
  • Perform other duties as assigned

  Qualifications

  • Must be willing to work weekends
  • Must be a United States citizen or possess a valid work permit
  • Must have a valid driver’s license and meet company driving standards
  • Must have excellent phone etiquette
  • Must have strong computer skills
  • Must have excellent leadership skills
  • Must be a positive example for team
  • Must have strong working knowledge of Microsoft Office programs
  • Must have the ability to deal effectively and interact well with the owners, guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all owners and guests
  • Experienced in working with varied ages.
  • Effective communication skills required.
  • Ability to organize large groups of people effectively and safely.
  • Ability to work well with others and perform effectively under high intensity situations.
  • Cashier experiences helpful.
  • Physical ability to meet the demands of the position including lifting of heavy objects.
  • Must be willing to work flexible hours and days.
  • Preferred current first aid and CPR certificate.
  • Must have a current, clear and valid driver’s license.
  • Organization and detail-oriented skills helpful.

• About the company

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