Remote Jobs
Call Center Advisor 1 - Tier 1 (Retail)
This job is now closed
Job Description
- Req#: R-100780
Employer Industry: Pet Healthcare Solutions
Why consider this job opportunity:
- Salary up to $19.50 per hour
- Comprehensive benefits including medical, vision, dental, and life insurance
- Flexible scheduling and remote work options
- Opportunity to participate in Associate Resource Groups and fun company events
- Paid parental leave and generous PTO, including holidays and volunteer days
- Supportive and inclusive work culture that values diversity and innovation
What to Expect (Job Responsibilities):
- Provide first-tier customer service support for inbound calls, addressing client needs and concerns
- Engage in active listening, confirming information and providing solutions to customer inquiries
- Maintain accurate records of customer interactions and ensure high-quality service delivery
- Collaborate with various departments to advocate for customers and resolve issues creatively
- Assist customers with web orders, re-orders, and billing or shipment inquiries
What is Required (Qualifications):
- High School diploma or G.E.D.
- Minimum of 1 year of customer service experience
- Proficiency in computer skills, including familiarity with business apps and Microsoft/Google Suites
- Ability to manage a high volume of calls effectively in a fast-paced environment
- Consistent and reliable attendance; willingness to work rotating Saturdays
How to Stand Out (Preferred Qualifications):
- Experience in a veterinary clinic or animal-related call center
- Bilingual in Spanish
- Previous remote work experience
#PetHealthcare #CustomerService #RemoteWork #CareerOpportunity #InclusiveWorkplace
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